Senior Manager - Customer Strategy & Applied Innovation - Consulting

Job Description

Educate and develop our client digital talent capabilities to enable them adopt to new ways of agile workings.A career with Deloitte Digital ME will engage your skills as a strategist, giving you a key role in the designing, planning, growing and structuring next generation digital businesses. However, we re not only looking for people who know how to think , but also who display a deep understanding of business and industry and who can work collectively as a team to translate this understanding into deliverable solutions. For this reason, If you like a challenge and the opportunity to make a positive difference in the new digital era, we will provide you with a creative and professional environment geared to your growth and helping you achieve excellence in this field.As a Senior Manager in Customer Strategy & Applied Innovation, you will demonstrate and develop your capabilities in the following areas:General consulting capabilities:Defines how the engagement should impact broader business objectives and creates a team environment that builds accountability for and commitment to meeting engagement objectivesLeads projects and provide strategic direction across the account to deliver a superior client experienceBuilds deep sector expertise and manages engagements across accounts within chosen industry/sectorLeads initiatives to develop and market intellectual capital in chosen sectorManages and advances relationships with clients beyond immediate engagement needs and serves as a trusted advisor, setting aside personal agenda to strengthen interactions with clientsTakes control of challenging situations and diffuses escalated situations calmly by controlling own emotions and recognizing emotions in othersParticipates and leads aspects of the proposal development process ; assembles a pursuit team with the necessary skillset and knowledge needed to prepare sales materialsAdopt a global approach to networking , building eminence & assembling teams to best serve clientsDevelops relationships with clients to support their transformation journey and can speak to the importance of change leadership to help their organization evolveLeads teams to design solutions for clients that challenge conventional thinking and deliver on business objectives and translates digital trends for the client and internal teams; drives innovative solutions based on client s desired functionalityCustomer Strategy and Applied Innovation capabilities ( deep experience required ):1. Assesses how entities should respond to rapidly changing consumer behaviours and the proliferation of multichannel touch-points2. Explores unmet consumer needs to inspire new breakthrough creations3. Reimagines services across multiple touch-points to create economic value and meet customer needs4. Re-envisions how best to engage customers and create new experiences using agile methods5. Designs experiences that delight customers and drive top-line growth6. Identifies the most valuable customer journeys , assessing their impact on customer satisfaction, revenue growth and cost to serve7. Develops & implement strategies to drive customer acquisition , value, engagement, and loyalty8. Builds new & strengthen existing digital channels , implementing new or enhanced Omni-channel strategies9. Defines fit for purpose design and capture technological, experiential requirements to revamp the entire experience, bringing innovative services to life by mapping the underlying experiential, technological, and operational requirements10. Iterates and learns through rapid prototyping before delivering the product design, along with the commercial case and the market-entry platform to support a product launch11. Creates prototypes that deliver the full user experience, assessing and implementing data, analytics, and marketing-technology solutions12. Tests and refine with real customers building out systems to support improve customer journey13. Defines implications of existing operating-models , including roles, org. structures, and processes14. Uncovers the priority processes that create the biggest impact for customers and businessQualifications:10+ years of relevant consulting or industry experience.An advanced degree in the area of specializationBusiness development experience and high comfort level meeting with and presenting to CxO and VP levelsStrong understanding of disruptive technologies and its applications in relevant sectorExperience managing large , complex projects with 12+ resources within a consulting environment, with a vendor or within an external teamExperienced in public sector front end challenges and conceptsA willingness to travel 80 - 100% of the timeArabic language skills a plusGovernment Sector focused applicants :-Public sector candidates will have experience with public sector (national, local, authority)-Demonstrated strong expertise in customer experience, setting omni-channels citizen services, government shared services and defining public sector digital strategies-Comfortable with selling and delivering one or more of the following programs: citizen experience strategy , authority experience transformations , customer operating model , marketing strategy, marketing propositions design, customer segmentations, channel transformation strategy , e -commerce strategy , innovation strategy and shared government services strategy .Financial services focused applicants :-Strong understanding of disruptive technologies and its applications in FSI ( banking, insurance )-Ensures regulatory compliance and functionality of every new service or process-Deploys insights and methods of working out of the following areas: Block-chain, AI/Robotics, Digital Platforms, Digital Transformation , Agile, Data Analytics-Deep experience in banking/insurance channels , digital business models, processes and platformsTelecommunications and Media focused applicants :-Experience with focus on TMT ( telecom, media, retail )-Demonstrated strong expertise in customer experience, setting omni-channels, setting up FinTechs-Strong understanding of disruptive technologies and its applications in TMT-Comfortable with selling and delivering one or more of the following programs: marketing as a service, customer experience strategy , customer experience transformations, customer operating model, marketing strategy, marketing propositions design, customer segmentations, channel transformation strategy, sales strategy, payment strategy and e-commerce strategy.-Deep knowledge of the business and operation of a Telecom operator across channels, services, products and platforms

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Senior Manager - Customer Strategy & Applied Innovation - Consulting