Front Desk Officer (FDO)

Job Description

About the CompanyA leader in swim instruction for over 25 years, Aqua-Tots is the largest swim school in the US and is a multi-year winner of one of the "Best Places to Work" by the Arizona Business Journal.Aqua-Tots Swim School is now interviewing Front Desk Staff candidates for Aqua-Tots Lebanon, an indoor facility location that will be opening late October 2019 and will be the first international swim school in Lebanon. Awesome work environment, long-term opportunity, top notch business training.Summary of the Position We are looking for friendly front desk staff with customer service experience and who are professional when working with adults. The FDO shall work with General Manager, Office Manager and Front Desk Staff on Aqua-Tots Swim School daily operations thereby ensuring company core values, customer satisfaction, and revenue increase.Awesome work environment, long-term opportunity, top notch business training.Key ResponsibilitiesUphold our Aqua-Tots Swim Schools Core Values;Implement the use of Aqua-Tots Swim Schools systems of procedures set forth for the front desk staff;Answer phones with the proper Aqua-Tots Swim Schools greeting, respond to inquiries, handle customer complaints gracefully, take messages and conduct phone calls in a professional manner; Communicate effectively with potential and existing customers; build relationships with families;Give facility tours to new and existing customers; Provide information about our facility, swim programs, and birthday parties;Sell swimming lessons, birthday parties and related swimming merchandise;Responsible for new client registration/sales; Prepare new customer Welcome Packets, T-shirt, Bag and Aqua-Card;Process registration fees and tuition payments at time of registration;Check-in students on the attendance tracking system; Enter absences/schedule makeups; Communicate to instructors absences and makeup s recorded during current shift;Fill out Certificates of Completion for all graduates; Take photos of all graduates;Ensure facility safety and cleanliness;Prepare cash deposits;Stock snack bar, retail merchandise, office forms and supplies, and all promotional materials;Other duties as assigned.QualificationsEducation:BA in Business Administration or Physical Education preferably.Experience:Ideal candidates possess a minimum 2 years working with children and/or sale experience and/or customer service experience. However, candidates with the right personality are welcome to apply;Skills:Exceptional & effective communication skills;Strong interpersonal & problem-solving skills;Teachable personality receptive to feedback;Organized and detail oriented;Ability to multi-task & stay calm under pressure;Ability to work flexible schedule;Stamina to stand for long periods;Professional attitude to work;Non-judgmental approach & respect for diversity;Pre-employment Requisite:Recent clean criminal recordsSpecific Certifications:Maintain a CURRENT Standard First-aid with CPR-C, AED certification;Computer literacy:Intermediate level computer skills required using Word, Excel and other software systems;Language:Proficient in Arabic, French and English

Keyskills :
Front Desk Officer (FDO)