To follow up and called installments from consumer Finance customers that are assigned to him
Follow up a collection, issuing debt & clearance certificates, and checking, verifying & filing consumer finance documents
Communicates with Customers, Credit 6 Cohesion Supervisor, Sales Teams, Legal and Archives
Essential Work Activities?˙˙˙˙˙˙˙˙˙˙Follows up and collects installments from consumer finance customers assigned to him?˙˙˙˙˙˙˙˙˙˙˙Make phone calls to overdue customers and persuade them to settle their past due installments?˙˙˙˙˙˙˙˙˙˙˙Sends various SMS?s and emails to past due customers requesting them to pay their past dues?˙˙˙˙˙˙˙˙˙˙˙Checks and verifies consumer finance transactions and Documents: credit applications, SAP invoices, salary certificate, civil ID copy, passport copy, consent form and Cl-Net report and files the same?˙˙˙˙˙˙˙˙˙˙˙Collects cash and checks from customers who pay their installments in the Head Office?˙˙˙˙˙˙˙˙˙˙˙Hands over collected cash and checks to the Main Cashier on a daily basis?˙˙˙˙˙˙˙˙˙˙˙Reconciles customers? payments and due installments whenever requested?˙˙˙˙˙˙˙˙˙˙˙FiII in credit applications when a credit deal is concluded in the Head Office?˙˙˙˙˙˙˙˙˙˙˙Key in into the SAP system employees installments schedule of their credit purchases?˙˙˙˙˙˙˙˙˙˙˙Prepares debt and clearance certificates, upon customers? request, get them signed by Credit & Collection Supervisor and hand the same over to customers?˙˙˙˙˙˙˙˙˙˙˙Prepares and sends to HR list of employees due installments for deduction from their salaries?˙˙˙˙˙˙˙˙˙˙˙Prepares files, with all supporting Documents, of past due customers to transfer them to Legal?˙˙˙˙˙˙˙˙˙˙˙Answers S/Rs questions about credit policy & procedure and related issues?˙˙˙˙˙˙˙˙˙˙˙Any other related function assigned by Credit & Collection Management
