| Job Location | Kuwait |
| Education | Graduate |
| Salary | Not Mentioned |
| Industry | Advertising / Media Planning / PR Customer Service / Telecalling Insurance / Claims |
| Functional Area | Not Mentioned |
Duties and Responsibilities:- Receive and handle customer orders via phone.- Enter customer information into the system.- Perform online payment tasks.- Receive, handle, track, and close customer inquiries.- Receive customer complaints and feedback via various channels, handle them, and escalate to the Customer Centric Agent.Social Media Applications Handling:- Instagram: Retailing, complaints, inquiries, medical consultancy, receiving orders via DM.- WhatsApp: Retailing, complaints, inquiries, medical consultancy, receiving orders via DM, updating daily status/offers.- Handling orders from Website, TawSeel, and Talabat.- Insurance Handling: Receive claims, proceed with approvals, forward to pharmacists.- Perform medical consultancy and reply to all customer inquiries.Qualifications and Experience:- Minimum Qualification: Bachelors Degree in Pharmacy or any equal qualification.- Experience: Fresh graduate is preferred.- Languages: Arabic and English.
Keyskills :
Communication Social media handlingInsurance Handling
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