| Job Location | Kuwait |
| Education | Diploma; Graduate |
| Salary | Not Mentioned |
| Industry | Customer Service / Telecalling |
| Functional Area | Not Mentioned |
Responsibilities:Manage daily operations of the call center and supervise agentsMonitor performance metrics, call quality, and customer satisfactionTrain, mentor, and coach call center staff for better performanceHandle escalated customer issues and ensure timely resolutionDevelop and implement policies, procedures, and best practicesAnalyze reports and provide insights to improve efficiency and service qualityCoordinate with other departments for smooth workflow and communicationEnsure adherence to company standards and compliance requirementsRequirements:Proven experience in managing a call center or customer service teamStrong leadership and team management skillsExcellent communication and problem-solving abilitiesAbility to analyze data and improve operational efficiencyKnowledge of CRM systems and call center softwareAbility to work under pressure and meet targetsImmediate availability is preferred
Keyskills :
Customer Service and good communication skills.
© 2023 HireeJobsGulf All Rights Reserved
