Commercial management of the transactional process of the new machines, spare parts and service interventions quotations and ordering, while using basic technical understanding to resolve customer request at its best
Interaction with local Sales, Service and Management, co-ordination with scheduling and shipping departments of manufacturing facilities overseas
Creation of paper-based quotations, costing sheets and final orders incl. pricing, logistics, custom?s clearance (if applicable), payment, delivery terms and their entry in the respective company tracking systems
Creation of service tickets for customers? ordered service interventions and maintenance of the work schedule of the Service Engineering team
Follow-up on quotations, orders and deliveries schedule
Generation of regular and ad-hoc reports for management incl. weekly order intake reports and follow?up on missing orders and contracts, maintenance of Order Backlog
