Patient Services Supervisor

Job Description

About ACCUMEDACCUMED is the first, as well as the largest, company in the Middle East to provide comprehensive end-to-end revenue cycle management solutions to the healthcare sector. We empower the healthcare providers by addressing their needs for a solution-oriented, adaptable, predictive and scalable Revenue Cycle Management capabilities.Our Mission To provide healthcare revenue cycle management to committed health care organizations with a more progressive outlook by establishing outsourced billing services as the solution of choice, working handinhand with public and private sectors, encouraging and embracing creative technologies and innovation, attracting and retaining the best talents and enabling our clients to improve the quality of information, streamline denial management, and automate processes.Our StrategyWe are focused on value creation and bottom-line performance.Our Action PlanWe are dedicated to providing long-term Revenue Cycle Management solutions that enable our clients to improve the quality of information, streamline denial management, and automated processes by bringing together top professionals, state-of-the-art systems and best practices, while maintaining a drive towards innovation.Working At ACCUMED ACCUMED is its people. At our heart, we are a strong team of inspired, pioneering and passionate individuals leading by example. We know that life is anything but linear, and balancing what is important at different stages of our career is never easy. Thats why we make room for diverse life situations, always putting people first. We value our employees for the unique skills they bring to the table, and we work continuously to bring out the best in them. We dont just follow the best practices; we help create them. We are diligent and empowered by our peers and colleagues. We take pride and ownership in our work. We act with integrity and hold ourselves accountable. Working at ACCUMED is working toward something bigger than ourselves, and its a collective effort. We are ACCUMED.About the RoleTo supervise and coordinate resources, activities and personnel associated with the Patient Access areas, including the Emergency Room Business Office, Central Scheduling, Pre-Admissions, Insurance Verification, Pre-Registration, Registration, Financial Counseling and/or vendors. Maintain the accuracy of scheduled procedures, securing reimbursement (including propensity to pay, insurance verification, medical necessity and authorization process), patient access procedures and processes, and the denials & appeals process.Responsibilities

• Assesses staffing patterns and schedules to optimize departmental resources and productivity.
• Orders and maintains appropriate supplies.
• Develops and implements a quality assurance program.
• Tracks and reports quality assurance results to leadership and makes recommendations for improvements.
• Oversees process for collecting fees prior to service.
• Keeps abreast of insurance company changes and updates.
• Communicates these changes to staff.
• Delegates and assigns work commensurate with knowledge, skills and experience, and assures the work is performed appropriately.
• Empowers associates to show creativity and innovation to improve operations and develop solutions to problems.
• Maintain constant 24/7 supervisory access for associates as well as hospital administration by rotating call between supervisors.
• Work closely and professionally with Nursing and Ancillary Departments in an effort to maintain teamwork approach.
• Ensures teams adhere to regulatory and contracted payer compliance while optimizing patient access functions including, but not limited to insurance verification and eligibility, notice of admissions to payers, accurate collection of data elements required for admission and treatment, patient payment collections.
• Develops, analyzes, and recommends changes that will increase patient satisfaction and improve accuracy and efficiencies within Patient Access and Revenue Cycle. Includes analyzing data and managing team performance on an individual and group perspective to improve outcomes, accordingly.
• Facilitates special projects as identified or assigned

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