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Team Lead Riders

2.00 to 3.00 Years   Gulf , Kuwait City   03 May, 2023
Talabat
Job LocationGulf , Kuwait City
EducationNot Mentioned
SalaryNot Mentioned
IndustryInternet /E-commerce
Functional AreaNot Mentioned

Job Description

Whats On Your Plate

  • Monitor and improve Rider Performance and Compliance
  • Manage rider roster with proper allocation of shifts/breaks/off-days etc
  • Setting up a performance improvement plan to improve the performance of low-performing riders
  • Monitor riders performance on an individual level and responsible for coaching/warning riders
  • Prepare a late login list and share it with all 3PLs.
  • Meeting with 3PLs supervisor
  • Monthly zone meeting with 3pls to discuss performance and updates.
  • Supervising the coordinators that assist dispatchers over communication channels related to riders.
  • Ensures compliance on rider equipment.
  • Developing the team in coordination with regional rules.
  • Support the team through all processes achieving talabat goals.
  • Handling Rider Supervisors duties in their absence
What Did We Order
  • Bachelors Degree
  • 2-3 years of experience in food/grocery tech industry is highly preferred
  • Proficient in Google Suite tools like GDoc, GSheet, GSlides, GForms etc
  • Strong communication skills, both written and verbal. English and Urdu are a must. Arabic is a plus
  • Influencer and negotiation with good public speaking and presentation skills
  • People management skills: Experience in managing a large group of people
  • Stakeholder management skills: Experience in dealing with cross-cultural team members and cross-functional teams
  • Ability to analyze data and derive insights from comprehensive data reports
  • Ability to deal with ambiguity, work under pressure, handle stress.

Keyskills :

About Company

Talabat (Arabic: طلبات, Ṭalabāt) is an online food ordering company founded in Kuwait in 2004. As of April 2021, Talabat operates in Kuwait, Saudi Arabia, Bahrain, the United Arab Emirates, Oman, Qatar, Jordan, Egypt, and Iraq. A subsidiary of Delivery Hero since 2016, Talabat became the largest online food ordering company in the Middle East.

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