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Service Delivery Manager

1.00 to 10.00 Years   Erbil, Iraq   29 May, 2022
Ericsson
1 Jobs Openings
Job LocationErbil, Iraq
EducationNot Mentioned
SalaryNot Mentioned
IndustryOther Business Support Services
Functional AreaNot Mentioned

Job Description

About this opportunity  We are now looking for a Service Delivery Manager who will be ensuring the accurate delivery of customer support services to our customers. In this role, you will be responsible for the financial and commercial performance of delivered CS services. You will also ensure that agreed margins are achieved whilst delivering Service Level Agreement fulfillment and customer happiness. The role also includes owning the customer network support engineers team and working closely with the competence centers, global support, and product line maintenance teams. What you will do  

  • Work closely with and secure customer contract fulfillment
  • Collaborate and be an excellent partner
  • Distribute information to internal partners and call out delivery Issues
  • Stay up to date with financial data
  • Identify new business opportunities
  • Responsible for delivering results & meeting customer expectations
  • You will drive Ambitious & Commercial Thinking
 You will bring  
  • Education: Minimum of bachelors in engineering preferably in Telecommunication
  • 7 years of minimum exp required in domain such as Network Core, Radio and Customer Support and Service Delivery
  • Market insight, Negotiation, and argumentation
  • Financial analysis skills
  • Change and improvement leadership skills
  • Financial competence and skills
  • Trade compliance knowledge
  • Leading & Supervising
  • Deciding & initiating action
  • You are capable of coping with pressures & setbacks
  • Very good leadership and management skills
  • Excellent communication skills and strong customer orientation
 Why joins Ericsson? At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build never seen before solutions to some of the worlds toughest problems. You´ll be challenged, but you wont be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next. What happens once you apply? Click Here to find all you need to know about what our typical hiring process looks like. Encouraging a diverse and inclusive organization is core to our values at Ericsson, thats why we nurture it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity and Affirmative Action employer, learn more.Encouraging a diverse and inclusive organization is core to our values at Ericsson, thats why we nurture it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team.Ericsson is proud to be an Equal Opportunity and Affirmative Action employer, learn more.Primary country and city:  Iraq (IQ)   ||  Iraq : Erbil : Erbil  Req ID: 670668  

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