| Job Location | Erbil, Iraq |
| Education | Bachelor's degree / higher diploma |
| Salary | Not Mentioned |
| Industry | Banking |
| Functional Area | Not Mentioned |
Accountabilities & Key Roles:Marketing bank?s products and services through direct and cross selling toachieve branch goals and increase customer base and revenue .Providing professional, and high quality service that meet customers?requirements and exceeds their expectations.Developing the relationship with customers, and ensuring that customers profilesare updated (through implementing the KYC principle ? Know Your Customers).Identify customer needs and fulfilling it with proper bank?s products or services.Handle customers requests/inquiries related to their accounts ,products &services in a professional manner & serving all customers regardless of segmentup to the level of their full satisfaction.Promote & sell bank products/services to achieve the yearly set targets .Migrate customers to various channels ( PB ,IB, ATM, cheque deposit box, SMS)Ensure that brochures are up to date and in placeCarry/handle efficiently custody items , keys as per custodian matrix and relevantP&PAdhere to Branch Operating Model .Carry out any task requested by BM.Adherence to all Information Security policies and standards to protect the Bank?semployees, assets, resources and data from illegal or damaging actions byindividuals, either knowingly or unknowingly.Key Performance IndicatorsAchievement of branch sales targets.Achievement of service quality targets.Number of customers complaints.Transactions done through various banking channels.
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