| Job Location | Erbil, Iraq |
| Education | Bachelor's degree / higher diploma |
| Salary | Not Mentioned |
| Industry | Banking |
| Functional Area | Not Mentioned |
Accountabilities & Key Roles:Developing a business plan for the branch in line with Retail Management objectives and fullcoordination with District Manager/Network Manager/Retail Head & continuous follow up ofits implementation to ensure achieving the goals.Achieving branch sales & service quality targets as per the annual budget set & agreed withRetail Banking Management.Ensuring all operational control are implemented in the branch as per BOM (custodianship,authorization?.).Implement Branch Sales Budget and business plan.Drive, manage & track branch performance toward achieving business, sales & service qualitygoals & targets through marketing bank products & services and increase customer base bydirect and cross selling.Manage in coordination with Retail Management staff vacations & vacancies in a manner toensure best service to customers.Meet on a regular basis with branch staff to review, assess and enhance level of sales &service.Coach and train staff to ensure full awareness of Bank products, services and P&PManage & approve counter transactions according to the authority matrix.Ensure all Audit notes are fully adhered to and that there are no repetitions.Manage and implement channels migration strategy.Manage staff rotation within branch/branches to ensure all functions are fully covered.Ensure manning the Meeter/Greeter & CIO desks as per the schedule on daily bases.Ensure services carried out to all customers regardless of segment are up to level of customersatisfaction.Ensure adherence to the Branch Operating Model.Adherence to all Information Security policies and standards to protect the Bank?s employees,assets, resources and data from illegal or damaging actions by individuals, either knowingly orunknowingly.Key Performance Indicators:Branch sales & service quality targets achievements.Number of audit notes on branch.Number of customers? complaints related to branch.Transactions through various Channels.Capture of overall cash differences (shortage/excess).Capture of overall number of errors / mistakes in services /sales.
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