Design, configure, implement and maintain all security platforms and their associated software, such as routers, switches, firewalls, intrusion detection/intrusion prevention, anti-virus, cryptography systems, SIEM, Anti-SPAM, and MDM.
Design, review, and ongoing assessment of firewall, intrusion detection/intrusion prevention, SIEM, VPN, SSL, application control, Antivirus, and other network component policies.
Daily triage, and update/resolution of tickets generated by CRM ticketing system and respond to inbound phone and electronic requests for technical assistance.
Ensure network security best practices are implemented through auditing: router, switch, firewall configurations, change control, and monitoring.
Provide periodic vulnerability testing, and lead remediation projects
Formulate systems and methodologies as well as respond to security related events and assist in remediation efforts
Coordinate, and monitor log analysis for our managed services offerings, to ensure customer policy and security
requirements are met.
Follow project management methodology and demonstrate best practices in network documentation as required
Manage all client situations in a professional and courteous business manner with an emphasis on customer
satisfaction, while timely keeping the customer abreast of expectations, problem status, and completion.
Liaise between sales, product management, engineering, and other departments on security-related items.
