| Job Location | Dubai,UnitedArabEmirates |
| Education | EngineeringGraduates/PG |
| Salary | Not Mentioned |
| Industry | IT-Software |
| Functional Area | Not Mentioned |
Software EngineerJob Location : UAEJob Details :?Minimum 8-10 years of Avaya experience who should be well versed with POM, IVR, CMS, SBCE, SM, ACD, Altitude, Harmony Recording and WFO, Omni Channel + AIC applications.?He should possess a T3 Level of troubleshooting to provide a comprehensive level of log analysis.?Should be good at Application-level understanding and should be comfortable performing Upgrades and patch updates.?Should have In-depth technical Knowledge of server and VM architecture.?Should have Advanced Networking troubleshooting skills, Voice packet analysis Call Routing architecture, hence defining detailed Analytics for the contact center process.?Speech Analytics reporting is a must as the upgrade is in pipeline once WFO is in our bucket.?Working knowledge of Complex call Routing architectures From past experiences is a must in Vendor management, Client management.
Keyskills :
KnowledgeofserverandVMarchitecture
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