Shipping Manager

Job Description

Roles & ResponsibilitiesWe are seeking an experienced and proactive Shipping Manager to lead and oversee all aspects of the company's shipping, import/export operations, and documentation across multiple locations. The ideal candidate will ensure efficient, compliant, and cost-effective shipping processes while driving continuous improvement in coordination with internal teams, government authorities, and external partners such as freight forwarders, customs officials, and clearing agents.This role requires a hands-on manager with strong expertise in import/export regulations, documentation, and operational efficiency in both Local (Mainland) and Free Zone setups.1. Shipping Operations ManagementOversee and manage all import/export operations including customs documentation, clearance, and compliance across local, free zone, and GCC borders.Ensure smooth coordination with freight forwarders, clearing agents, and internal teams for timely cargo booking, delivery, and documentation accuracy.Develop, monitor, and improve shipping and clearance procedures to minimize delays and costs.Proactively resolve shipment delays, clearance issues, and discrepancies with customs and freight agents.Manage and oversee preparation of all types of customs declarations in Dubai Trade (Mirsal II portal) and other relevant systems.2. Documentation & ComplianceEnsure accurate and timely preparation of all commercial, customs, and regulatory documents, including:Bills of Entry (BOE)Declaration CertificatesCertificates of Origin (Dubai Chamber Portal)Customs Inspection DocumentsVAT Documentation & Return FilesProduct registrationsMaintain up-to-date knowledge on customs regulations, import/export laws, and VAT procedures across the UAE and GCC.Monitor all customs compliance requirements, ensuring alignment with internal policies and external regulations.3. Team Supervision & CoordinationLead and guide the shipping documentation team, ensuring clear task assignments, training, and performance monitoring.Coordinate with warehouse, sales, and inventory teams to align shipping schedules and documentation needs.Act as a key liaison between internal departments, external authorities, and service providers to resolve operational challenges.4. Document Control & ManagementEstablish and maintain a centralized document management system to organize, archive, and retrieve all shipping-related documentation, both electronically and physically.Ensure document accuracy, completeness, and timely filing in line with company policies.Implement regular audits of shipping documents to ensure compliance and identify process improvement opportunities.5. Reporting & AnalyticsDevelop and maintain periodic reports on shipping activities, clearance status, document processing times, and cost analysis.Provide data-driven insights and recommendations to improve cost-efficiency and streamline processes.Support management with special reports, statistical analyses, and trend analysis related to shipping and import/export operations.6. Customs & Trade RelationsBuild and maintain positive working relationships with customs officers, port authorities, and trade regulators to facilitate smooth clearance and regulatory adherence.Keep up-to-date with changes in customs policies, documentation requirements, and trade agreements affecting company shipments.Manage Makasa Stamping procedures for cross-border transactions between Jebel Ali Free Zone, RAK Free Zone, and GCC countries.7. Logistics Process OptimizationContinuously review and enhance shipping workflows, cost control measures, and delivery timelines to support the company?s business objectives.Identify process bottlenecks and implement corrective actions for smoother operations.Explore and implement automation tools for document preparation, tracking, and reporting.8. Vendor & Courier CoordinationNegotiate and manage contracts with freight forwarders, customs brokers, and courier services (DHL, TNT, UPS, FedEx) to ensure competitive rates and reliable service.Oversee arrangement and tracking of courier shipments, including document preparation and pickup scheduling.Desired Candidate ProfileMinimum 5-7 years of experience in shipping, import/export documentation, customs clearance, and trade compliance, preferably within FMCG or Consumer Electronics sectors.Strong leadership and team management skills with prior experience in supervising documentation teams.Excellent knowledge of Dubai Trade (Mirsal II) and Free Zone portals.In-depth understanding of customs regulations, GCC trade agreements, VAT, and BOE procedures.Strong analytical, problem-solving, and negotiation skills.Proficient in MS Office (Excel, Word, Outlook).Valid UAE driving license is an advantage.Ability to work under pressure and meet tight deadlines in a fast-paced environment.Preferred Experience:Prior experience managing shipping for multi-branch, multi-country operations across GCC.Strong background in trade document archiving and compliance reporting.Dubai (with occasional travel to other GCC countries if required)

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