| Job Location | Dubai,UnitedArabEmirates |
| Education | Graduate |
| Salary | Not Mentioned |
| Industry | CustomerService/Telecalling |
| Functional Area | Not Mentioned |
Senior Call Center ExecutiveJob Location : UAE:?Responsible for acting as a liaison between clients and Learner Development Division.?Shall provide high level hospitality to internal and external stakeholders (i.e. learners, visitors, faculty and guests) through greeting, welcoming, and directing them and providing sufficient information in regards to the University facilities, events and services.?Welcome and greet callers in a warmly and professional way; and ascertain problem or reason for calling and handling their inquiries suitably to ensure University branding is well positioned through efficient and effective services.?Assure implementation of University core values in the services provided.?Maintain a Solid knowledge of University major events/programs and other related information.?Receive, register and maintain a log for all incoming inquiry calls.?Provide periodical reports as and when required.?Resolve customer complaints via phone, email, mail, or web live chatting.?Use telephone to reach out to customers and verify account information.
Keyskills :
CallCenterexperience
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