Reservation Executive

Job Description

-Opening within a company with a solid track record of success-Attractive compensation package-Great work cultureAn organization built on professionalism, extensive experience and guest-centricity, Desert Gate was a long-sought dream of a visionary who established the company in 2004 as a supplier of the local needs of top-level tour operators in the UAE. Today, it is a full-fledged Premium DMC, serving the seven emirates of the UAE, Oman and it?s newest destination ? The Maldives. Over the years, the company has been recognized and rewarded for its innovative approach to product design as well as providing top notch service to its guests.The JobYour Responsibilities will include:Ensure all clients/agents request and reservations are answered and reconfirmed in a timely manner.Maintain all reservations for all services accurately in our reservation system.Following payments of each booking before arrival a must.Reconfirm bookings with all suppliers internally and externally.Ensure a successful and smooth operation through reconfirming all bookings prior to arrivalAdvising the availability and rates whenever required.Attending all calls and answer the agents requires.Providing good & reasonable alternatives hotels in the event of no availability of Original request.Communicating with the suppliers to solve the partner?s problems.Manage bookings through online reservations system of selective partnersSecure all bookings for requested services or provide suitable alternatives if we can?t confirm initial requestCommunicate any arrival irregularity to the partners and assist with in-house amendmentsAdvise availability and prepare offers including quotations and product descriptions if requestedAttending to all calls of clients and suppliersCommunicating with other departments internally for excursions, visas, ground handling, sales, and accounts enquiriesYielding, through waiving cancellation charges and cancelling and re-booking reservations, plus manual booking of exclusive offers for other partnersReassure promotional rates are booked at the hotels and accounts is informed accordingly, for exclusive offers (e.g. last-minute clients)Forward confirmations and invoices to all partners (who are on auto-invoicing)Maintain a respectful, ethical, and positive communication and attitude all times.Base all decisions on the benefit of the company and end results required.Attend all trainings needed with an ongoing learning approach to all systems adopted by the company.Transfer of knowledge and relevant information with other colleagues as relevant.Ideal CandidateSkills Required:2- 3 experience in the Destination Management / Tourism industry or similarStrong knowledge in the Reservation systems and experience in handling CIS market.Ability to handle different clients proposals/projects.Liaise with Contracting Department in ensuring reservations are within the agreed contracts with the hoteliers.Liaise with the Operations Department for other bookings like excursions, transfers, etc.Process bookings, cancellations, amendments, or any other requests or adjustments.Organize, accurate and Excellent Communication SkillsAbility to work under pressure and adaptable to a multicultural environment.Fluent in Russian in order to be able to effectively liaise with stakeholders in the region.Can join immediately.Ref: OCHN20XNQK Company Profile Snaphunt is a specialist recruiting platform that takes the pain out of hiring and job searching.

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