Customer Interaction: Engage with existing and potential customers to promote and sell products.
Product Knowledge: Maintain thorough knowledge of the products being sold, including specifications, pricing, and promotions.
Order Taking: Receive and process customer orders, ensuring the correct quantities are provided.
Target Achievement: Work towards achieving sales targets and KPIs set by the company.
Customer Relationship Management: Build and maintain strong relationships with customers to ensure repeat business and customer loyalty.
Product Demonstrations: Display and demonstrate the products to customers when necessary, explaining the features and benefits.
Sales Reporting: Provide regular reports on sales activities, customer feedback, and market trends to the sales manager or supervisor.
2. Driving and Van Management Responsibilities:
Vehicle Operation: Safely drive and operate the sales van, ensuring timely delivery of goods to customers.
Inventory Management: Load and unload products into the van in an organized manner, ensuring safe transport and proper inventory tracking.
Route Planning: Plan efficient delivery routes to optimize time and fuel consumption.
Vehicle Maintenance: Ensure the vehicle is well-maintained, clean, and operational. Perform basic checks such as fuel levels, tire pressure, and oil levels.
Delivery Confirmation: Ensure customers receive the correct products and obtain proper acknowledgment or signatures upon delivery.
Stock Check and Replenishment: Regularly check inventory levels in the van and restock as needed from the warehouse.
3. Administrative and Reporting Tasks:
Documentation: Maintain accurate records of sales, deliveries, and inventory movements.
Cash Handling: Collect payments from customers (if applicable) and issue receipts, ensuring proper documentation for financial transactions.
Daily Reporting: Submit daily activity reports, including sales, payments, and any issues faced during the day.
4. Customer Service:
Problem Resolution: Address any customer complaints or issues promptly and professionally.
Product Returns/Exchanges: Handle returns or exchanges of products as per company policies.
Promotions and Offers: Communicate ongoing promotions or discounts to customers.
5. Safety Compliance:
Follow all traffic rules and regulations while driving.
Ensure the safe and proper handling of products to prevent damage during transport.
