| Job Location | Dubai, United Arab Emirates |
| Education | Graduate; Post Graduate |
| Salary | Not Mentioned |
| Industry | Administration / Commercial Operations Customer Service / Telecalling |
| Functional Area | Not Mentioned |
Patient Admin SupervisorJob Location : Dubai, United Arab EmiratesKey Responsibilities:•Align daily operations with the organizations values, culture, and strategic objectives.•Support departmental goals and ensure operational efficiency across all functions.•Supervise processes related to appointment scheduling, patient registration, medical insurance, and billing.•Provide training, mentorship, and onboarding for new employees, including probation sign-offs.•Foster a positive work environment that supports staff development and career growth.•Enforce professional conduct, discipline, and adherence to company policies.•Assist in the recruitment and selection of team members.•Oversee employee scheduling to ensure adequate coverage and operational readiness.•Support and track cost-control initiatives to optimize budget utilization.•Manage staff matters, including attendance, leave, overtime, uniform, dress code, and personal hygiene compliance.•Promote staff engagement initiatives to improve morale and performance.•Monitor quality indicators and departmental objectives through regular audits, data analysis, and feedback sessions.•Conduct annual appraisals, coaching, and development planning for team members.•Maintain high standards of customer service, identify trends, and recommend process improvements.•Address and resolve patient complaints while leading initiatives to enhance patient experience.•Participate in hospital training programs and promote continuous learning.•Adhere strictly to NMC policies, infection control protocols, patient safety measures, and JCI standards.•Support continuous quality improvement and quality assurance activities.•Maintain confidentiality of patient and staff information at all times.•Investigate billing discrepancies by reviewing records, insurance details, and charges, and address related patient concerns.•Track outstanding bills, report on billing performance, and propose process improvements to reduce errors.•Generate detailed financial reports, including invoices, outstanding balances, and payment collections.•Ensure performance management contracts are in place and conduct bi-annual reviews.•Identify high-potential staff and work with HR on talent development plans.•Develop and monitor training plans to promote skill enhancement and knowledge sharing.•Oversee quality onboarding processes, ensuring orientation and probation requirements are met.•Collaborate with recruitment teams to secure competent and qualified employees.Qualifications & Experience:•Bachelors degree in any discipline or related field (Masters degree is an advantage).•Minimum of 3 years experience in a customer service or related role; UAE healthcare experience preferred.
Keyskills :
Supervisory experience
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