| Job Location | Dubai,UnitedArabEmirates |
| Education | Diploma;Graduate;PostGraduate |
| Salary | Not Mentioned |
| Industry | IT-Software |
| Functional Area | Not Mentioned |
Data AnalystJob Location : UAEJob Responsibilities:?Define the right SLAs based on the data?Keeping a track of SLA achieved?Identify the SLA breach reasons by using the data and propose a solution?Liaise with the key stakeholders like CS team, project management teams to understand their data requirements and support them in getting the desired data?Build key CX performance metrics dashboards?Share insights from the data to improve Supply chain performance?Run A/B testing experimenting for improving CX metricsJob Requirements:?Have worked on projects improving customer experience?Well versed with E-com customer / order journeys?Experience in working on supply chain and CS metrics data?Customer centricity is a must?Have worked on improving NPS, SLAsQualification & Experience:?Bachelor?s / Master?s degree in Engineering / Mathematics / Economics or Statistics?2-4 years on experience in a Business Analytics role with an E-commerce firm?Diploma / degree in Data Science / Business Analytics is a plus
Keyskills :
experienceinBusinessAnalytics
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