| Job Location | Dubai,UnitedArabEmirates |
| Education | Graduate |
| Salary | Not Mentioned |
| Industry | CustomerService/Telecalling |
| Functional Area | Not Mentioned |
Call Centre AgentJob Location : UAEJob Responsibilities:?Carry out monitoring of data to ensure that Help desk work orders have been accurately created, assigned, prioritized and categorized in line with contractual KPI?s and SLA?s.?Manage large amounts of inbound and outbound calls in a timely manner, logging the customer request, complaints, troubleshoot.?Identify customers? needs, clarify information, research every issue and provide solutions and/or alternatives.?Follow communication ?scripts? when handling different topics.?Liaise with wider team members to ensure the best resolution, consistent with the contract.?Completing administration tasks that relate to the contact, including assigning contract colleagues and sub-contractors to service requirement tasks, payroll, general admin etc.Maintains customer records by updating account information.?Provide a friendly and professional point of contact for customers for any queries or concerns.?Handle incoming calls and manage outgoing calls as required.?Respond to queries, amend data and re-issue tasks as required.?Work closely with Contract/Facilities Managers to develop and enhance the quality of service and reporting processes.
Keyskills :
CallCentreexperience
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