| Job Location | Dubai, United Arab Emirates (UAE) |
| Education | Not Mentioned |
| Salary | Not Mentioned |
| Industry | Automotive, Automobile |
| Functional Area | Not Mentioned |
Roles & ResponsibilitiesAttend customer calls and service inquiries in a professional and timely mannerUnderstand vehicle problems and accurately record customer concernsProvide customers with preliminary guidance, service recommendations and estimated timelinesPrepare job cards, quotations and service estimatesCoordinate with technicians and the operations team for inspection, diagnosis and repairAssign jobs based on technician availability, location and technical requirementsKeep customers regularly updated on job status, repair requirements and completion timeExplain technical issues and recommended repairs in simple, customer-friendly languageObtain customer approval before carrying out additional repairs or replacing partsFollow up on pending quotations and convert inquiries into confirmed service bookingsCoordinate vehicle pickup, delivery and roadside assistance when requiredEnsure accurate billing, payment collection and closure of job cardsHandle customer complaints and resolve service-related concerns promptlyMaintain complete customer and vehicle service records in the systemRecommend relevant preventive maintenance and value-added servicesFollow up with customers after service completion to ensure satisfactionSupport achievement of revenue, conversion and customer satisfaction targetsDesired Candidate Profile2 to 5 years of experience as a Service Advisor in the automotive industryPrevious UAE experience with a garage, dealership, workshop, roadside assistance provider or vehicle service center is preferredDiploma or technical qualification in Automobile Engineering, Mechanical Engineering or a related field is desirableGood understanding of vehicle maintenance, diagnostics, spare parts and common mechanical and electrical issuesExperience preparing quotations, estimates, job cards and invoicesStrong customer service, communication and complaint-handling skillsAbility to coordinate effectively with technicians, drivers and operations teamsSales-oriented approach with the ability to convert inquiries and recommend suitable servicesGood working knowledge of MS Office, CRM or workshop management systemsFluency in English and Hindi is required; Arabic or additional regional languages will be an advantageValid UAE driving license will be an advantageCandidates who can join immediately or at short notice will be preferred.
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