Develop and grow Amideast professional education and training portfolio by upgrading and maintaining current programs and introducing new innovative market relevant programming
Enhance and develop current course offerings in order to best fit the market needs and work with curriculum developers and partners to introduce new programs
Set yearly business targets to achieve the organizational yearly business goals and measure them against pre-decided KPIs
Oversee the achievement of quarterly and yearly business targets as indicated in the yearly business plan
Plan the introduction of international certifications to the local market after conducting appropriate needs assessment to ensure profitability
Conduct periodical client meetings and create new initiatives to boost client satisfaction
Develop and improve the outsourcing strategy for selecting highly qualified professional trainers
Oversee all Amideast professional development partnerships including but not limited to PMI with regards to renewal of registration as a PMI partner and maintaining needed documentation with HQ
Provide information to Marketing to assist in promotional activities and advertising campaigns
Work closely with the sales team by participating in sales calls and proposal development
Stay abreast of new trends, tools and developments in the field ofprofessional skills training
Programmatic &Operational Responsibilities
Utilize sound project management principles in the implementation of professional skills training grants, contracts, and fee-for-service projects
Effectively manage the professional skills unit in terms of human assets, tools, monetary budget and resources
Work closely with executive management to produce annual budget for the training unit
Make prompt calculated decisions to accelerate business within the organizational decision matrix
Oversee the proper organization of seminars, training programs and launching projects with different parties and stakeholders
Ensure meeting all projects? timeline, milestones and deadlines
Demonstrate accurate and up-to-date knowledge of professional trainings and trends
Participate in the pricing committee for professional training business unit products
Oversee the process and approve logistics requirements, eg. agreements, attendance sheets, travel requests, leave plan forms and cash advance requests
Ensure the unit?s prompt response rate to corporate client requests or complaints and keep track of all satisfaction rate reports
Develop professional training manual in collaboration with the team and other crosscut business drivers? units to standardize all processes and forms.
Provide management with accurate monthly reports of running programs and prospective clients & satisfaction rate
Oversee all financial review of professional training project code from invoicing clients to working closely with the finance department regarding client payments and requesting new project codes for new projects upon agreement signature
Staff Management Responsibilities
Develop a talent pool in the training unit through continuous coaching and effective delegation
Interview, select, hire, train and evaluate staff as well as perform coaching sessions on an ongoing basis
Build positive business relationships with counterparts in other offices and on HQ level
Ensure the engagement of the training team to guarantee that services are delivered efficiently and professionally
Conduct periodical meetings with trainers to ensure smooth operation of training delivery
Work closely with EL, Grants Units and other Amideast departments in driving professional education services within their client offerings
Work well amongst teams as well as individually to meet deadlines
