GMS TRANSITION MANAGER

Job Description

GMS TRANSITION MANAGER page is loadedGMS TRANSITION MANAGERlocationsAriana, Ariana, Tunisia time typeFull time posted onPosted Yesterday job requisition id1128782 GMS TRANSITION MANAGERThis role has been designated as ?Edge?, which means you will primarily work outside of an HPE office .Business Group:HPE Pointnext servicesDivision:GRSDepartment:GMSUnit:Team:GMSLocation:Tunis, TunisiaReports to:Operations ManagerDirect reports:noJob scope/summary:The Technical Transition and Project Manager ensures successful transfer and deployment of services into operations following precise and strict project management practices. He/she leads and owns the transition of all key elements like assets and configuration, change, release, knowledge management and testing from project management perspective. He/she is interface between the remote data center delivery teams and the internal or external customers within managed services environment.Job specifics/responsibilities:(specific day to day responsibilities and duties of the role)Manage projects of transitioning services into operationMaintain precise project plans and documentation in order to manage the respective resources, dependencies and risksEvaluate opportunitiesAct as the central liaison for all transition activitiesOperationalize relevant contract SLA?s and obligations and ensure effective knowledge transferManage day to day transition communication and produce relevant reportsAdhere to relevant escalation processes with regards to resource and deadlinesManage the expenditure within the service transition, ensuring all costs are recorded against products and services deliveredDefine and follow up on corrective actionsLead customer expectation management as part of escalation processSupport Contract ManagementLiaises with Pursuit and Sales to understand pipeline and support growthLead all type of internal projectsUse improvement methodologies, lead, participate and support quality improvement initiatives.Conduct internal trainingsAssist or consult local account teams or other stakeholders in planning, delivering, and managing complex support solutionsKey deliverables/accountabilities:(key deliverables the employee should be accountable of)Service transitioned are successfully managed within timelines following established process and best project management practicesTechnical knowledge transfer and meets transition project expectations and due datesCustomer satisfactionPersonal Targets are achievedGMS information security and data management system is compliant with the industry standardsWorking relationships:(list the functions of the main stakeholders the employee will need to communicate with)Internal:All roles within the GMS communityGRS teamsLocal account teamsOther HPE teams and employeesExternal:CustomerExternal support teams and personnelEducation (degree) and professional experience required:Bachelor/master degreeProfessional experience: 8+ years in customer support environment or relevant experience in projects, reporting, Managed services and process engineeringOther requirements:Fluent in written and verbal EnglishExperience in consulting is a more than welcomePersonal skills and qualities:Experience in Project ManagementIT experience or relevant backgroundSuperior customer service skillsSuperior planning skillsFocus on detailsExcellent communication, interpersonal and presentation skillsMotivation to learn and developExcellent presentation skills, customer facing experienceFluent EnglishTechnical skills:Familiarity in IT service or Server, Storage, Network support or System AdministrationProven Relevant Experience in Managed services and Monitoring tools.* ITSM/ITIL CertificationJob:ServicesJob Level:ExpertHewlett Packard Enterprise is EEO F/M/Protected Veteran/ Individual with Disabilities.HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.if applicable to the role you applied to, you mustHewlett Packard EnterpriseTechnology innovation that fosters business transformation.We help customers use technology to slash the time it takes to turn ideas into value. In turn, they transform industries, markets and lives.Some of our customers run traditional IT environments. Most are transitioning to a secure, cloud-enabled, mobile-friendly infrastructure. Many rely on a combination of both. Wherever they are in that journey, we provide the technology and solutions to help them succeed.COVID PolicyThe health and safety of our team members, customers and partners is paramount at HPE. Accordingly, be fully vaccinated against COVID-19 by the employment start date where permitted by law. Exemptions based on medical, religious or other grounds will be processed and approved in accordance with local laws.Edge-to-Office ? our hybrid way of workingEdge-to-Office is HPEs hybrid work environment that focuses on flexibility and trust. Most team members work from the edge (primarily outside the office), and some, where deemed essential to performing their role, are allocated a workstation in an HPE office. Regardless of whether a team member is edge or office, all team members are welcome to use our sites for culture and collaboration. Country specific regulations may apply.Standards of Business Conduct (SBC)The Hewlett Packard Enterprise Standards of Business Conduct (SBC) embody the fundamental principles that govern our ethical and legal obligations to Hewlett Packard Enterprise. They pertain not only to our conduct within the company but also to conduct involving our customers, channel partners, suppliers and competitors.Read more about how weEqual Opportunity Employer (EEO)Hewlett Packard Enterprise provides equal employment opportunity to any employee or applicant without regard to sex, gender, color, race, ethnicity, religion, creed, national origin, ancestry, citizenship, age, marital status, sexual orientation, gender identity and expression, physical or mental disability, medical condition, pregnancy, protected veteran status, uniformed service status, familial status, genetic information, political affiliation, or any other characteristic protected by federal, state, or local law. Please click here:.If you?d like more information about your EEO right as an applicant under the law, please click here:E-Verify(US & PR only)HPE is an E-Verify employer. E-Verify is an Internet-based system that compares information from an employees Form I-9, Employment Eligibility Verification, to data from U.S. Department of Homeland Security and Social Security Administration records to confirm the employment eligibility of all newly hired employees. For more information .AccessibilityHewlett Packard Enterprise is committed to working with and providing reasonable accommodation to qualified, differently abled individuals. If you need assistance in filling out the employment application or require a reasonable accommodation while seeking employment, please email global-talent_accessibility@hpe.com .Note: This option is reserved for applicants needing assistance/reasonable accommodation related to a disability.Disclosure of Sensitive Personal DataPlease ensure the resume you submit to us does not include any sensitive personal data. Sensitive personal data includes data revealing information about your racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membershi

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