Aruba SW Engineer - English

Job Description

Aruba SW Engineer - English page is loadedAruba SW Engineer - EnglishlocationsAriana, Ariana, Tunisia time typeFull time posted onPosted Today job requisition id1114000 Aruba SW Engineer - EnglishThis role has been designated as ?Edge?, which means you will primarily work outside of an HPE office .Responsibilities:Troubleshoot/Diagnose customer issues and drive satisfactory resolution.Ensure consistent customer satisfactionProvide Case Management and Solution Management supportCase Management: Ensuring timely identification and resolution of reported issuesSolutions Management: Ensuring optimum performance of customer solutions.Ability to multitask and work independently when required, with little supervision or directionExcellent communication skills and interpersonal skillsFormulate action plans (technical and operational) for analysing and resolving reported issues.Assign and ensure appropriate department is assigned to the reported issue.Escalate issues as needed to ensure a timely resolution to customer reported issues.Validate customer issues in remote lab when needed.Work effectively in a team environment including Aruba and Customer colleagues, QA, engineers, and field organizations.Preferred Qualifications:Excellent communication in English (Second European language is an advantage)Bachelor?s degree in computer engineering or Communication/Electrical Engineering required or Equivalent experience.Prior Experience in Networking Domain or customer support.Preferred Skills:Basic networking skills (CCNA) ? Routing & SwitchingLinux skills (Installation, troubleshooting & command line skills)Database skills (SQL )* Radius/TACACS/SNMP/Server certificates#tunisia #arubaJob:ServicesJob Level:IntermediateHewlett Packard Enterprise is EEO F/M/Protected Veteran/ Individual with Disabilities.HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.if applicable to the role you applied to, you mustHewlett Packard EnterpriseTechnology innovation that fosters business transformation.We help customers use technology to slash the time it takes to turn ideas into value. In turn, they transform industries, markets and lives.Some of our customers run traditional IT environments. Most are transitioning to a secure, cloud-enabled, mobile-friendly infrastructure. Many rely on a combination of both. Wherever they are in that journey, we provide the technology and solutions to help them succeed.COVID PolicyThe health and safety of our team members, customers and partners is paramount at HPE. Accordingly, be fully vaccinated against COVID-19 by the employment start date where permitted by law. Exemptions based on medical, religious or other grounds will be processed and approved in accordance with local laws.Edge-to-Office ? our hybrid way of workingEdge-to-Office is HPEs hybrid work environment that focuses on flexibility and trust. Most team members work from the edge (primarily outside the office), and some, where deemed essential to performing their role, are allocated a workstation in an HPE office. Regardless of whether a team member is edge or office, all team members are welcome to use our sites for culture and collaboration. Country specific regulations may apply.Standards of Business Conduct (SBC)The Hewlett Packard Enterprise Standards of Business Conduct (SBC) embody the fundamental principles that govern our ethical and legal obligations to Hewlett Packard Enterprise. They pertain not only to our conduct within the company but also to conduct involving our customers, channel partners, suppliers and competitors.Read more about how weEqual Opportunity Employer (EEO)Hewlett Packard Enterprise provides equal employment opportunity to any employee or applicant without regard to sex, gender, color, race, ethnicity, religion, creed, national origin, ancestry, citizenship, age, marital status, sexual orientation, gender identity and expression, physical or mental disability, medical condition, pregnancy, protected veteran status, uniformed service status, familial status, genetic information, political affiliation, or any other characteristic protected by federal, state, or local law. Please click here:.If you?d like more information about your EEO right as an applicant under the law, please click here:E-Verify(US & PR only)HPE is an E-Verify employer. E-Verify is an Internet-based system that compares information from an employees Form I-9, Employment Eligibility Verification, to data from U.S. Department of Homeland Security and Social Security Administration records to confirm the employment eligibility of all newly hired employees. For more information .AccessibilityHewlett Packard Enterprise is committed to working with and providing reasonable accommodation to qualified, differently abled individuals. If you need assistance in filling out the employment application or require a reasonable accommodation while seeking employment, please email global-talent_accessibility@hpe.com .Note: This option is reserved for applicants needing assistance/reasonable accommodation related to a disability.Disclosure of Sensitive Personal DataPlease ensure the resume you submit to us does not include any sensitive personal data. Sensitive personal data includes data revealing information about your racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, health, sex life or sexual orientation. To the extent the resume you submit does contain this type of personal data, you consent to the storing and processing of this data by HPE for the purpose of reviewing and managing your application.

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