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Telephone Switchboard Operator / Customer Service

2.00 to 4.00 Years   Al Kuwait, Kuwait   15 Aug, 2024
Confidential Company
1 Jobs Openings
Job LocationAl Kuwait, Kuwait
EducationHigh school or equivalent
SalaryNot Mentioned
IndustryMilitary & Defense
Functional AreaNot Mentioned

Job Description

RoleOperator performs routine, and some non-routine, continuous and repetitive work involved primarily with the operation of a telephone switchboard and the operation and maintenance of a computerized database of telephone information. Internal and external contacts are many and varied. Work requires sound judgment, computer skills and good customer handling skills.Responsibilities

  • Operate telephone business systems equipment or switchboards to relay incoming, outgoing, and interoffice calls. May supply information to callers provide appropriate information, directions, answers to inquiries, etc. as needed.
  • Performs inputting, updating, maintenance and accuracy checks on a computerized telephone database.
  • Route emergency calls appropriately.
  • Forwards calls to appropriate departments, ensures that callers reach appropriate people.
  • Inform Lead / Supervisor regarding changes in the numbers to update the Master Database.
  • Performs simple clerical tasks.
  • Place long distance DSN & commercial calls and make a record of it and send reports at the end of the month.
  • Responsible to schedule conference for personnel and maintaining the proper records.
  • Interact with diversify customers, all over bases & internal departments on 24/7 basis.
  • Maintain and update the telephone databases.
  • Interact with diversify customers, all over bases & internal departments on 24/7 basis.
  • The Operators are responsible to provide a consistent and professional service to the military and civilian communities.

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