Understand the applications client architecture and relevant mapping details to analyze and troubleshoot issues reported by clients/ business consultants.
Implement and administer web applications on customer sites worldwide
Develop and run database scripts for data migration, data cleansing, and data fixing
Support and maintain web application
Develop web application reports
Responsible for Analyzing and Simulating application issues reported by the client.
Detailed analysis of the application trace log files to identify the possible cause of messages, missing columns, and other types of issues.
Collect and apply preliminary analysis on the queries hanging/performance delays, verify the database-related tables indexes, and communicate with the Product Engineering team to take needed action.
Complex Issues: Evaluate the analysis done by the Technical consultant. Conduct a detailed technical analysis of Complex issues reported in applications. Provide the details of the analysis done to PE towards obtaining a fix.
Document details of Analysis and provide issue resolution to the client wherever applicable.
Provide support to Technical Consultants/Analysts whenever needed.
Responsible for doing final validation testing of the respective application
Performs upgrade testing.
Third-party Integration support for customers under support:
Understand the third-party integration setup done.
Detailed analysis of an issue reported in the third-party integration interface by executing required selects and analyzing the relevant log files.
Build standard queries to check the third-party integration.
