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Call Center Agent

1.00 to 10.00 Years   Al Ahmadi, Kuwait   04 Feb, 2022
oslo
1 Jobs Openings
Job LocationAl Ahmadi, Kuwait
EducationBachelors degree / higher diploma
SalaryNot Mentioned
IndustryAdministration Support Services
Functional AreaNot Mentioned

Job Description

  • Take customer calls and provide accurate, satisfactory answers to their queries and concerns
  • De-escalate situations involving dissatisfied customers, offering patient assistance and support
  • Call clients and customers to inform them about the company?s new products, services and policies
  • Guide callers through troubleshooting, navigating the company site or using the products or services
  • Review customer or client accounts, providing updates and information about billing, shipping, warranties and other account items
  • Collaborate with other call center professionals to improve customer service
  • Help to train new employees and inform them about the company?s customer management policies

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