Specialist- Business Management Support

Job Description

Job PurposeTo understand the purpose of the unit and the role within, lets note that the mission of the GCOO Business Management function is to make the GCOO function an enabler of technology and state-of-art processing for our business lines to better serve existing and potential FAB customers, globally. Group Chief Operating Officers Business Management department entails 6 critical functions:

1. FABs Research and Innovation Center for providing the innovation tools and instilling the innovation culture in the way FAB operates while spearheading the exploration for the cutting-edge tech in banking.
2. GCOO Projects and Partnerships for large & cross-functional transformational programs related to Group Tech, Group Operations and Strategic Vendor Management, as well as initiatives in collaboration with strategic 3rd parties.
3. GCOO Operations Transformation for Process Re-engineering and Operations Support in MI & Outsourcing & Centralization initiatives.
4. Group Policy and Procedures for bank-wide process documentation and maintenance
5. GCOO Financial Performance for tracking key financial performance indicators, leading synergy drives and support budgeting.
6. GCOO strategy and planning for steering tech and operations teams into the direction set by Group Strategy and aligning goals and team structures accordingly.

The purpose of the job of the business management support is to play a pivotal role in coordinating and optimizing various business operations within our area. This role will involve collaborating with different departments, assisting in logistics and providing critical support to enhance overall business efficiency.Specific Accountabilities: The Specialist, BM Management Support is singlehandedly responsible for:Administrative Support:

• Provide administrative assistance to senior management, including scheduling meetings, managing calendars, & preparing documents.
• Performs and provide end to end operational and administrative support to the GCOO Business Management teams and contribute to the smooth operation of the unit by coordinating between teams.
• Handling Purchase Requisition (PR), Purchase Orders (PO), ServiceNow related requests and other oracle application requests all related to GCOO Business Management unit.
• Liaise with HR Onboarding Team and IT Personnel for the GCOO Business Management unit additional team members. Prepare the office, computers, supplies, access card, vehicle parking slot and tag.

Event Coordination:

• Support plan & execute events hosted by the FAB Research and Innovation Center, including conferences, seminars & innovation showcase.
• Coordinate logistics, invitations & follow-up activities.
• Act as first points of contact for both internal and external parties for the Research and Innovation Center, inquiries and activities, incoming & outgoing documents, courier/gifts deliveries.
• Handled guests/ clients who wants to visit the Research and Innovation Center, guiding them around the Center, providing relevant info and escorting them to meet specific people, if required.

Data Analysis:

• Collect analyse & present data to support decision-making processes.
• Generate report & presentations to help management assess business performance.

Project Coordination:

• Assist in the planning, coordination & execution of various projects & initiatives.
• Manage all GCOO Business Management teams vendor-related queries and their auditable execution governance.

Communication:

• Act as a Liaison between different departments, ensuring effective communication & information flow.
• Prepare & distribute internal & external communication (if required).

Research & Documentation:

• Maintain accurate records & documentation for various business processes.

Compliance:

• Ensure that the business operations comply with the relevant regulations & internal policies
• Ensure that all equipment are up to date.

QualificationsAn ideal candidate for the role should have the following skills & qualification:

• An ability to stay calm and organized under pressure from multiple people and tasks.
• An ability to be multi- tasking, detail oriented and possession of very strong organization skills.
• Good communication skills to interact with people of different seniority, both written & verbal.
• An ability to handle multiple peoples requests and needs in a structured way.
• An ability to quickly learn how to use the banks tools and systems required to perform the job.
• Very good grasp of English, written and verbal.
• Low maintenance, go-getter attitude.:
• Bachelor in business administration, Communications, or related disciplines.
• 5+ experience in field.
• Proven experience in business management support role, with a strong understanding business process.
• Experience in managing vendor related discussions and following processes with procurement department.
• Experience in the Financial Service sector (preferable).

Keyskills :
Research operational support Data Analysis Financial Service Documentation vendor management Business Process logistics Compliance Administrative Assistance Project Coordination communication

About Company

FAB, the UAE’s largest bank and one of the world’s largest financial institutions offers a an extensive range of tailor-made solutions, and products and services, to provide a customised banking experience. Through its strategic offerings, it looks to meet the banking needs of customers across the world via its market-leading Corporate and Investment Banking and Personal Banking franchises.
Headquartered in Abu Dhabi, in Khalifa Business Park, the bank’s international network spans over 19 countries, across the world, providing the global relationships, expertise and financial strength to support local, regional and international businesses seeking to do business at home and abroad. In line with its commitment to put customers first, to Grow Stronger, FAB will continually invest in people and technology to create the most customer-friendly banking experience and will support the growth ambitions of its stakeholders across the global network in which the bank operates.