Restaurant Hostess

Job Description

Roles & ResponsibilitiesJob description:RECEPTIONIST / GUEST RELATIONSTIMELESS Abu DhabiLuxury Lounge & RestaurantOpening November 2026TIMELESS Abu Dhabi is looking for a polished, warm, and professional Receptionist to join our team ahead of our November 2026 opening.As the first point of contact for our guests, the Receptionist will play a key role in creating a welcoming and memorable experience that reflects the TIMELESS luxury hospitality standard.Key ResponsibilitiesWelcome and warmly greet all guests upon arrival with a professional and friendly attitude.Create a strong first impression by delivering exceptional luxury guest service.Manage guest arrivals, departures, seating, and reservations efficiently.Maintain accurate reservation records and coordinate table allocations with the restaurant and lounge teams.Manage guest inquiries, requests, and special occasions with attention to detail.Escort guests to their tables and provide information about the venue, concept, menus, and services.Monitor the entrance and waiting area to ensure a smooth and organised guest flow.Handle telephone calls, messages, and guest inquiries professionally.Coordinate closely with the Host/Hostess, Restaurant, Lounge, Bar, and Management teams.Recognise returning guests and VIPs and ensure they receive personalised attention.Maintain a detailed understanding of the venue's offerings, operating hours, events, and guest policies.Handle guest feedback and concerns professionally, escalating issues to management when required.Maintain a polished and elegant appearance in line with TIMELESS standards.Ensure the reception and entrance areas remain clean, organised, and presentable at all times.Assist with VIP arrivals, special events, private functions, and promotional activities.Support the management team with administrative and front-of-house tasks when required.Follow all company policies, service standards, health and safety procedures.RequirementsMinimum 1 year of UAE hospitality experience in a receptionist, host/hostess, guest relations, or similar front-of-house position.Previous experience in a luxury restaurant, lounge, hotel, beach club, or premium hospitality venue is preferred.Excellent English communication skills; additional languages are a plus.Strong interpersonal and communication skills.Confident, welcoming, and naturally guest-focused personality.Professional appearance, grooming, and body language.Strong organisational skills and attention to detail.Ability to remain calm and professional in a busy environment.Comfortable working flexible hours, including evenings, weekends, and public holidays.Strong knowledge of luxury hospitality service standards.Relevant BackgroundThe TIMELESS StandardAt TIMELESS Abu Dhabi, the Receptionist is more than a person welcoming guests ? you are the face of the venue.We are looking for someone who understands luxury hospitality, knows how to make guests feel valued from the moment they arrive, and can deliver a polished, warm, and personalised experience every time.If you are confident, elegant, guest-focused, and passionate about creating exceptional first impressions, we would love to hear from you.Ability to commute/relocate:Abu Dhabi: Reliably commute or planning to relocate before starting work (Preferred)Work Location: In personDesired Candidate ProfileA plus, not requiredExperience in any of the following environments will be considered an advantage:5-star hotelsLuxury lounges and barsBeach clubsPremium restaurantsHigh-end nightlife and hospitality venuesGuest relations or VIP reception or similar luxury venues.

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