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Analyst- IT Service Continuity (UAE Nationals Only)

0.00 to 2.00 Years   Abu Dhabi,United Arab Emirates   07 Nov, 2023
Job LocationAbu Dhabi,United Arab Emirates
EducationNot Mentioned
SalaryNot Mentioned
IndustryBanking / Accounting / Financial Services
Functional AreaNot Mentioned

Job Description

Job PurposeWe are looking for a UAE National Graduate to join the FAB Group Technology Service Management function as an IT Service Continuity Analyst reporting to the Head of IT Service Continuity Management. The role will be responsible for liaising with Technology and Support teams in UAE and the overseas locations to manage the Banks overall IT Service Continuity & Disaster Recovery Program & Continuity posture.Key Accountabilities

  • Work with IT Teams to help maintain IT Service Continuity / IT Disaster Recovery Program & process, documentation, templates, and reports that is compliant with the requirements of the Banks Business Continuity Management process as well as all the financial regulators and Central Bank in the region and overseas locations.
  • Coordinate and collaborate with IT Teams and internal stakeholders to produce, maintain and test service continuity plans & procedures for all IT Systems, applications & Infrastructure components hosted in data centers in the region and overseas locations
  • Ensure that the IT Disaster Recovery Plans for all IT Systems, applications & Infrastructure components are duly reviewed and approved by all the stakeholders from technical and management side
  • Participate in the Disaster Recovery Exercises for IT systems & components hosted in Banks Data Center as well as at overseas locations by defining and documenting clear scope & scenario, planning & executing the tests as per schedules and producing a detailed Exercise Report capturing all the relevant details & outcome of the exercise along with identified areas of improvements
  • Manage, communicate, and coordinate with Banks international regions on their respective DR exercises. Work with UAEs Head Office technical resources and international IT teams to execute the test and produce a DR Exercise scope document, Exercise Report & capture all actions, issues and areas of improvements from the tests
  • Centrally document & manage all the gaps, areas of improvements, issues and actions from the outcomes of DR tests
  • Log proactive problem tickets and regularly drive and monitor the progress of DR test related gaps, issues, areas of improvement and actions until final closure
  • Ensure all international regions update and regularly maintain a site level Disaster Recovery Plan document capturing recovery details in the event loss of full site or connectivity with Head Office Data Centers in UAE
  • Maintain and update the e-battle box (central repository for all IT DR Plan and procedure documents) and ensure there is a governance framework to ensure these documents are well catalogued and are up to date (reviewed and updated annually at least)
  • Manage the monthly / yearly Business Continuity Exercise for all Banks key locations in UAE
  • Ensure coordination efforts with Group Business Continuity Management & Business Continuity Coordinators for readiness of all IT requirements for the BC exercises & also participate in the exercise and manage the IT incident handling by being available at the Recovery site along with required IT support teams
  • Maintain a comprehensive IT testing schedule / DR Testing Calendar, including the testing of all continuity plans in line with business requirements and after every major business change
  • Assessing changes in IT for their impact on IT Service Continuity and IT Continuity Plan.
Qualifications
  • Excellent interpersonal skills, including collaboration and analytical
  • Strong communication, stakeholder management and stakeholder influencing skills are critical Strong understanding of Information Technology and able to call on SME expertise as required
  • Awareness of Technology Governance, Risk and Complianc
  • Strong collaboration skills with internal, external stakeholders and vendors to exert influence to deliver services and processes.
  • Broad general knowledge of IT infrastructure topology including typical application, server, and networking configurations.

Keyskills :
Server technology governance data centers Application business continuity management Risk And Compliance Infrastructure

About Company

FAB, the UAE’s largest bank and one of the world’s largest financial institutions offers a an extensive range of tailor-made solutions, and products and services, to provide a customised banking experience. Through its strategic offerings, it looks to meet the banking needs of customers across the world via its market-leading Corporate and Investment Banking and Personal Banking franchises.
Headquartered in Abu Dhabi, in Khalifa Business Park, the bank’s international network spans over 19 countries, across the world, providing the global relationships, expertise and financial strength to support local, regional and international businesses seeking to do business at home and abroad. In line with its commitment to put customers first, to Grow Stronger, FAB will continually invest in people and technology to create the most customer-friendly banking experience and will support the growth ambitions of its stakeholders across the global network in which the bank operates.

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