| Job Location | 6th of October, Cairo , Egypt |
| Education | Bachelor's degree / higher diploma |
| Salary | Not Mentioned |
| Industry | FMCG |
| Functional Area | Not Mentioned |
? Assures the Technical Support Team is effective and efficient, meeting the needs of our users through the use of appropriate.? Contributes to the long-term effectiveness and success of the organization by participating with peers in the development, evaluation, and execution of operating and strategic plans, training and supporting other departments and units in the use of technology.? Develops, recommends, and monitors budget for technical support team for the purpose of actively working.? Maintains effective working relationships with district staff and vendors for the purpose of actively working to build healthy partnerships throughout the district to better serve.? Plans, organizes, coordinates, assigns, and evaluates the activities of the Technical Support staff; sets work priorities, performs informal and formal evaluations and provides professional growth opportunities; provides training, guidance and work counseling as needed for the purpose of actively working to create a Division of Information Services based on best practices to effectively accomplish the division?s and district?s strategic goals and objectives.? Reviews support ticket reports available through the Helpdesk; identifies significant issues as they relate to providing a high level of Support.? Plans, organizes, coordinates, maintains, and assures effective on-site and remote user support services for desktop computers/operating systems, hardware repairs for the purpose of providing exceptional customer service that exceeds their expectations.
Keyskills :
Service DeskHelpdeskInfrastructureIT InfrastructureInformation Technology
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