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Systems Operations Analyst

1.00 to 10.00 Years   Tunisia   06 Jul, 2022
FIS
1 Jobs Openings
Job LocationTunisia
EducationNot Mentioned
SalaryNot Mentioned
IndustryOther Business Support Services
Functional AreaNot Mentioned

Job Description

At FIS, our technology and our people are moving forward. We advance the way the world pays, banks and invests. We believe in building inclusive, diverse teams. Together, we innovate to help our colleagues, clients and communities succeed. If you?re ready to grow your career and make an impact in fintech, we have one question: Are you FIS? #LI-Hybrid#LI-RB1About the team:FISs AddVantage is a real-time, browser-based solution for asset management and trust accounting that delivers large-volume, straight-through processing (STP) for front-to back-office operations. AddVantage helps enhance the ability to manage growth, increase profits and improve profitability with automated workflow management, investment tools and reporting capabilities. Organizations with multiple institutions and branches benefit from access to real-time information 24/7.What you will be doing:We are looking for a Systems Operations Analyst to provide enterprise-level assistance to our customersYour role is to ensure that backend systems and processes are running properly, as well as providing an excellent service to our clients.Our goal is to create value for clients that will help preserve the company?s reputation and business.

  • Serving as the first point of contact for customers seeking technical and operational assistance over multiple communication mediums.
  • Providing technical support to teams within the organisation, and to external clients when required
  • Troubleshoot to restore application use in the event of a failure.
  • Monitoring IT systems and performance.
  • Upgrading backend software with new releases and patches.
  • Following standard operating procedures i.e. escalating unresolved issues to the appropriate internal teams and external partners.
  • Be part of a global operational team that provide coverage around the clock.
What you bring:
  • Good technical knowledge and be able to communicate effectively.
  • Experience with configuring and maintaining web and application servers.
  • Proven work experience in a prior customer support role.
  • Good understanding of computer systems, especially Windows Server Administration.
  • Excellent English communication skills with a customer-oriented attitude.
  • Commitment to continuous improvement ? working creatively to improve working practices.
Added bonus if you have:
  • Documentation skills
  • Database Administration
  • Programming/scripting skills
  • Understanding the fundamentals of IT networks and systems
What we offer you:At FIS, we hire the best. In return, you receive exceptional benefits including:
  • Opportunities to innovate in fintech
  • Tools for personal and professional growth
  • Inclusive and diverse work environment
  • Resources to invest in your community
  • Competitive salary and benefits
Privacy StatementFIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.Sourcing ModelRecruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.#pridepass

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