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Workforce management associate

4.00 to 7.00 Years   United Arab Emirates   28 Mar, 2023
TASC Outsourcing
Job LocationUnited Arab Emirates
EducationNot Mentioned
SalaryNot Mentioned
IndustryRecruitment /Staffing /RPO
Functional AreaNot Mentioned

Job Description

Our client is intothe Retail Industry. They are now looking for aWorkforce Management Associate to join them. Roles & Responsibilities:

  • Performs call monitoring and provides trend data, quality reports, and feedback to Director, Member Connect.
  • Participates in the design of call/email monitoring formats and quality standards.
  • Uses quality monitoring data management system to compile and track performance at team and individual levels.
  • Coordinates and facilitates call calibration sessions for call center staff.
  • Perform other duties as assigned.
Preference
  • Immediate Joiners
Qualifications:
  • 4 years of experience in a similar role
  • Should be well versed with Microsoft office tools (excel, Microsoft access, visual basic)
Benefits:
  • Medical Insurance
  • Visa

Keyskills :

About Company

TASC Outsourcing is a staffing and managed services company of the Middle East headquartered in Dubai, United Arab Emirates.

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