Trade Services Unit Manager

Job Description

Role : Trade Services Unit ManagerLocation : DubaiRole Purpose:

• This role holder is responsible for providing business support and supervision of Subordinates to ensure achieving business targets while maintaining relationships with customers and key stakeholders
• GTB Trade Services Unit Manager role is to provide personalized and satisfactory service, with a target of continues improvements in quality turnaround time and services standards
• The GTB Trade Services Unit Manager is the ?face to the customer? of the WBG, FI customers for Trade. As such, the role ensures transactions submitted are processed and managed with goal the improvement of the relationship performance.
• Management and direction setting for the Middle Office, setting priorities, coordinating, and reporting of the section activities and MIS.
• Managing the team and have direct reports.
• Identify and monitor actual and potential risk and take proactive measure to control bank exposures while reviewing the trade & financing instrument, checking & authorizing transactions.
• Servicing the customers in terms of execution of transactions and query management
• Supporting the Relationship Management Team in the overall customer transactions & queries
• Supporting the Product Team in the Global Transaction Banking and the delivery channel for transaction execution and query management
• Liaising with the internal partners to ensure the completion of transactions and queries.
• To manage effectively & efficiently the complex part of Trade & Funding transactions.
• Cross sell and direct to the sales team based on client data analysis & interaction

• Management and direction setting for the Middle Office, setting priorities, coordinating, and reporting of the section activities and MIS.
• Ensure that each relevant measure contained in the WBG GTB Performance Dashboard is achieved
• Regularly meet with customers and relationship managers monitoring business performance volumes with the intention to improve volumes and revenue.
• Provide senior technical leadership to the Middle Office and monitor the adherence of the Middle Office staff to the respective SLAs, prescribed rules and controls, policies and ensure that corrective and preventive actions are implemented
• Maintain satisfactory Sharia and Internal audit ratings.
• Check and sign on behalf of ADIB as Authorized Signatory? A? being part of ADIBs POA, singing on original instruments/documents such as Letter of Guarantee
• Responsible for providing business support and supervision of Subordinates to ensure achieving business targets while maintaining relationships with customers and key stakeholders
• Contribute to WBG revenue growth through prompt customer interaction & resolution execution
• Keeping updated with the law and regulations, updating service and process according to changing regulations and market practice
• Familiarize yourself about local laws, institutional policies / procedures, and international standards conventions / practices like UCP, URC, URR, ISP, ISBP, URDG etc.
• Check the Trade documents and assure that is in line with the implemented international and Trade standards and practices (UCP, URC, URR, ISP, ICBP, URDG).
• Identify and monitor actual and potential risk and take proactive measure to control bank exposures while reviewing the trade instrument and ensure that all relevant details are congruent with a clean customer application from inception of the transaction to final collection.
• Providing efficient solution to the customers in case any issue between the customer and importer or exporter.
• Efficient coordination with the internal Departments CAD, Legal, Sharia, Operations, FI Compliance, Business and Treasury.
• Be fully aware of ADIB?s GTB Products and support the Product teams in reviewing new developed cash and trade products.
• Check the funding documents and assure it?s in compliance with ADIB?s policy and procedures.
• Book and Execute all types of funding as per customer?s request in coordinate with RM & Customer.
• Ensure you are familiar with Account opening documentation/Account maintenance in compliance with ADIB?s account opening policy and procedure.
• Do the required signature verification according to ADIB?s Policies and Procedures.
• Authorize transactions on Tarde Finance system (CE)
• Providing direct front-desk customer assistance; directing and providing information to customers (e.g. DDA requests, A/C statements, transfers status ?etc.)
• Raising customers concerns and facilitating the resolution of customer complaints.
• Do proactive cross selling for GTB products.
• Assure proper handling of documents and check endorsements prior to delivery of Trade documents as per ADIB?s Policy and Procedures especially Trade Policies.
• Make sure that customer instructions must be completed and deliver effectively and efficiently in accordance with the set TAT.
• Being a senior resource of GTB, actively participate in all day-to-day matters of the different areas of
• Providing the customer with advisory services in related to Trade and to assure smooth processing of a transaction.
• MIS - Quality and reliability of reports, weekly and monthly.
• Provide inputs to GTB sales team in structuring trade facilities based on clients? interactions/ requirements.
• Assist the Line Manager in all activates required to ensure that the risk involved in designated product portfolio is monitored and mitigated, this risk will involve Technical Workability, Compline and AML risk, Documentary Risk, loss of income as well as ensuring that all transactions are well accommodated according to all related approvals from the designated approving bodies with all (any) deferrals or exceptions approvals as per ADIB?s Trade Policies.
• Cross sell and direct to the sales team based on client data analysis & interaction
• Maintain confidentiality at all times.

• Certified CSDG, URDG, CDCS and CITF
• Comprehensive knowledge of trade products including all trade financing products offered by ADIB
• Familiarity with ADIB?s products
• Advanced presentation and negotiation skills
• Ability to initiate, influence and lead change
• knowledge of Credit Process and Risk assessment
• Islamic Trade Finance products and services
• Excellent cross selling and Service skills
• Understanding of On-Line banking for corporate & Public sector
• In depth knowledge of the local UAE Trade Finance market
• Good problem-solving skills
• Cultural sensitivity and adaptability

Keyskills :