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Telephone/Service Plus Operators|General Telephones (AHD)

1.00 to 10.00 Years   United Arab Emirates   16 Mar, 2023
Emaar Properties PJSC
Job LocationUnited Arab Emirates
EducationNot Mentioned
SalaryNot Mentioned
IndustryNot Mentioned
Functional AreaNot Mentioned

Job Description

ROLE IN FRONT OFFICE (TELEPHONES)ARMANI HOTEL DUBAIABOUT THE COMPANYEmaar Hospitality Group, a premier global provider of enriching, personal and memorable lifestyle experiences. As an innovative, agile and influential leader in hospitality, Emaar Hospitality Group is a wholly-owned subsidiary of Emaar Properties PJSC, the developer of elegantly designed and exceptionally built property, malls and hospitality projects across the world. Armani Hotel Dubai is the first hotel designed by Giorgio Armani, offering visitors to Dubai an unprecedented choice for luxurious indulgence in elegant settings. Nestled in the worlds tallest tower, Burj Khalifa, occupying concourse level through to level 8 and levels 38 and 39, the hotel features 160 luxurious guest rooms and suites, seven innovative restaurants, exclusive retail outlets, the first in-hotel Armani/SPA, and Armani/PRIVE nightclub. With its own dedicated entrance, the hotel is situated within walking distance of The Dubai Mall, the worlds largest retail destination, set within the vibrant Downtown Dubai business and leisure district. ABOUT THE FUNCTIONThis function is to ensure exceptional Guest Experience in a highly empowered environment. Represent our brand, throughout the Guest journey, to deliver a flawless guest experience. Ensure that each guest becomes a happy fan of our hospitality. WHAT YOU WILL NEED TO SUCCEED

  • Genuine service personality, with high EQ.
  • Minimum of a high school diploma is required/ College degree in Hotel Management or a related field is preferred.
  • Expereince in Service Plus - Telephones is a must
  • Strong Product knowledge
  • A minimum of one-year experience in a similar position in a 5-star hospitality company.
  • A strong command of both written and spoken English is required additional language is an asset.
PERFORMANCE DRIVEN CULTURE WHAT WILL YOU BE MEASURED AGAINST
  • Conduct all operational tasks in Front Office / Telephones while living up to service standards and procedures.
  • Process all incoming and outgoing calls accurately and courteously.
  • Process all incoming e-mails, handle guest e-mails and direct e-mails to other departments where applicable. Send out pre-arrival e-mails to guest
  • Go the extra (s)mile where you can.
  • Prevent complaints and ensure adequate service recovery where needed.
  • Pro-actively communicate with fellow Ambassadors, always with the Guests interests at heart.
COMPETENCIES
  • Put Customer First
  • Drive for Results
  • Learning
  • Resilience
  • Adaptability
WHAT WE BELIEVE INAt Emaar, our DNA lays the foundation for everything we do. It forms the base of how we serve our customers, how we speak with one another, and the way we move forward in every decision we make. In short, it is the essence of who we are and how we communicate. Customer FocusCustomers are our number one priority. We take pride in delivering on our promises and above all we value the trust they place in us to deliver flawless products, services and experiences. Ownership MindsetNo detail is too small, no challenge is too big and no ambition is too great. We drive efficiency and effectiveness into every corner of our business, so we are fit for the future and to compete. Fast PacedSpeed is everything in business. We evolve and adapt quickly and have the willpower, skills, knowledge and passion needed to deliver extraordinary speed for our customers. Talent and TenacityOur people are heroes, superhumans and warriors. We are a team of great pooled talent that dream big and act quickly, with high energy and positivity. AdaptabilityWe keep up with the times, disrupting and challenging the status quo. We challenge conventional wisdom and ourselves, we expect the unexpected, and we develop products and services that reflect the future.

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About Company

the Emirates Group employs over 103,363 staff from more than 160 nationalities. The Emirates Group’s extensive and diverse international portfolio includes the world’s largest international airline, Emirates, and one of the largest combined air services provider in the world, dnata. For the year financial year ending 2017-18, the Emirates Group posted a profit of AED 4.1 billion (US$ 1.1 billion).

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