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Technical Support Lead

1.00 to 10.00 Years   United Arab Emirates   30 Mar, 2022
AccorHotels Middle East
1 Jobs Openings
Job LocationUnited Arab Emirates
EducationNot Mentioned
SalaryNot Mentioned
IndustryOther Business Support Services
Functional AreaNot Mentioned

Job Description

WONDERING WHAT?S WITHIN DANAHER? TAKE A CLOSER LOOK. At first glance, you?ll see Danaher?s scale. With $22.3B revenue, our 69,000 associates work across the globe at more than 25 unique operating companies within four platforms ? life sciences, diagnostics, water quality, and product identification.Career development is important to us - our associates are as certain about their impact as they are about where they?re headed next. You?ll find the Danaher Business System, which makes everything possible. You?ll also see a company that investors trust?our culture of continuous improvement has helped us outperform the S&P 500 by more than 5,000% over the past 25 years.We hope you can see yourself here too. What you find at Danaher ? and within yourself ? might just change the world.VIDEOJET TECHNOLOGIES is a global leader in product identification providing innovative coding and marking solutions that helps customers ensure product safety and improve their productivity.Within your teamWe are a close-knit team across many locations, you will have the opportunity to work with both local and regional teams to drive the success and results as a team.Within your role, you will:Technical Support Lead Middle East will provide technical support our internal teams to achieve customer retention and growth objectives. You will support a range of Videojet equipment including industrial small character inkjet, high resolution case printing, labeling systems and Thermal Inkjet and Laser solutions. The role is based in Dubai, UAE reporting to Sales Manager.

  • Support the sales teams by defining and crafting solutions for our customers such as product configuration advice, matching product capabilities with customer needs
  • Support Field Service teams with application/technical issues, remote support and troubleshooting assistance
  • Receive and share technical training at channel partners/customer accounts
  • Drive technical relationships with distributors whilst focusing on business development opportunities
  • Identify the appropriate company solutions for end-customers and help distributors in the production of technical proposals
We are looking for a professional who is:
  • Motivated and driven
  • Customer Focused
  • Problem Solver
Your education and background experience will include:
  • 3-5 years of experience technical customer support experience preferably with Industrial Printers
  • Has a strong technical background
  • Experience in electro-mechanical troubleshooting, diagnosis, and repair
  • Able to travel up to 60% of time both in the region and in Europe
  • Proficiency in English with strong written and oral communication skills
Our benefits:
  • We offer you an employee bonus based on your performance and the business success, as well as annual salary review
  • Training and development opportunities
Our offerYou will be part of a dynamic team in which there is a high focus on delivering results and continuous improvement, but also where having fun and teamwork is very important. Its a fast-paced environment, a consultative role, where you will get to partner with people to achieve their strategic business goals. You will work in a leading global company, with a manager who cares about you, your strengths and will help you to develop the best possible version of yourself. At Danaher, your potential is amplified. Our culture of continuous improvement defines who we are, drives our success, and translates to a career without limits for our team of 65,000 intellectually curious associates. Listen to our voices: https://jobs.danaher.com/global/en/our-difference.Our Core valuesAt Danaher, we?re driven by a sense of wonder for what we can create?and what we can become. Here, you?ll accelerate your career while driving innovation that improves lives. You?ll work hard and take risks, with guidance from committed leaders, powerful DBS tools, and the support of a global organization. If you?d like to learn more, read stories from our associates on our Careers Blog or reach out to one of our recruiters.Our Shared Purpose ? Helping Realize Life?s Potential ? expresses our reason for being and the impact that every one of us at Danaher strives to have on the world. Our Core Values define the fundamental beliefs that guide our actions. The Core Behaviours* enable our values and Shared Purpose, powered by DBS as our proven system for achieving success at Danaher.When you join us, you?ll also be joining Danaher?s global organization, where 69,000 people wake up every day determined to help our customers win. As an associate, you?ll try new things, work hard, and advance your skills with guidance from dedicated leaders, all with the support of powerful Danaher Business System tools and the stability of a tested organization.At Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.If you?ve ever wondered what?s within you, there?s no better time to find out.

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