Technical Support Engineer

1.00 to 10.00 Years United Arab Emirates 29 Apr, 2022

Job Location	United Arab Emirates
Education	Not Mentioned
Salary	Not Mentioned
Industry	Other Business Support Services
Functional Area	Not Mentioned

Job SummaryOur client is looking for a Technical Support Representative to play the following roles...

Registration of software, including accurate verification of client data through Salesforce CRM and supporting documents
Troubleshoot client issues, including software, hardware, and network-related inquiries
Use company online knowledge base to resolve client issues before escalating to management.
Maintains Salesforce CRM database by entering notes in clients files on every call and proper use of cases
Maintains client confidence and protects operations by keeping information confidential.
Ability to work extended hours during tax season, December, January, February, and March, along with reduced hours during off-season, June, July, and August
Exhibits proficiency in English and the ability to provide excellent customer service to clients through phone and email.

Requirements:

Keyskills :

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