Team Leader - Front Office - Jumeirah Emirates Towers

Job Description

About Jumeirah & the Hotel:Jumeirah Group, a member of Dubai Holding, has been making a distinguished impact on the global hospitality market for more than two decades with its Stay Different? brand promise.Its award-winning destinations, such as the iconic Burj Al Arab Jumeirah, position service beyond expectations, elevated dining destinations and surprising architecture and design at the heart of every guest experience.Today, Jumeirah operates a world-class portfolio of 23 properties across the Middle East, Europe and Asia and employs over 8,000 colleagues, representing over 106 nationalities.As Jumeirah continues to expand its global portfolio and scales up its operations to the next level of growth, it remains fully committed to developing and empowering our colleagues to excel in world class environments.An architectural masterpiece,Jumeirah Emirates Towersoffers luxurious experiences in the heart of UAE?s most dynamic city. Soaring high above the central business and commercial district, Jumeirah Emirates Towers is a dramatic backdrop to Dubais skyline and a visible statement of the regions growing corporate success. Comprising two equilateral triangles, this landmark structure is home to an Office Tower, Hotel Tower and shopping Boulevard. The hotel encompasses 400 spacious rooms and suites, 15 world-class restaurants and bars,TaliseFitness,TaliseSpa as well as elite shopping and lifestyle attractions at the Boulevard, a prestigious retail destination. The award-winning hotel has multiple venues for inspiring events including the grand Godolphin Ballroom and 16 meeting rooms.Aboutthe Job:An exciting opportunity has arisen for an experiencedTeam Leader to join theFront Office department in Jumeirah Emirates Towers. The main purpose of this role isthe point of contact between the guests and the hotel. He/She is also an ambassador of the excellence of the service delivered in the hotel with ensuring all guests are provided with a warm, friendly, courteous, informative and efficient service at the Front Desk. Your key responsibilities will include:

• Maintain a high level of knowledge about Jumeirah Emirates Towers facilities and services as well as Dubai (UAE) and other Jumeirah properties.
• Is a continual source of information offering their assistance to all guests and colleagues.
• Assist the Concierge and Lobby Butlers Operations with any guest service requirements.
• To recognize repeat guests & their preferences.
• Establish and develop personal guest contacts, promote feedback and be consistently proactive in anticipating guest needs and requirements.
• Ensuring that all the rooms are allocated for the arriving guests of the day.
• Handling check- in, check-out and cashiering for in house guests and visiting guests.
• Helping out charging for other departments.
• Ensure that the maximum of guest information are collected with a target of 5 preferences daily and passed on to the guest history team.
• Maintains open line of communication and co-ordination with related departments to ensure customer requests and complaints are handled effectively and efficiently at all time.
• Adheres to the Hotel standards and SOP of guest services at all times with ensuring a high level of quality service.
• Adheres to the Hotel?s health and safety procedures and policies.
• Be aware of the hotel?s fire and emergency procedure.
• Maintain high grooming standards to be an ambassador and the role model in public areas.
• To ensure that the Credit limed is checked daily.
• To ensure that all the registration cards are checked with the correct guest profile and sign on the registration cards.

About you:In order to be considered for this role you will have at leasttwo years of working experience in a similar role in a luxury five-star hotel environment.You will have excellent written and spoken English skills, additional language is advantage. Knowledge of hotel operating systems is a must. Yourexperience in handling guestrequests and exceeding their expectations would be regarded as essential.Should be able to quickly learn and adapt to a new work environment.About the benefits:Besides generous F&B benefits and reduced hotel rates across our hotels globally, this role has excellent employee benefits making the role attractive to high performers and any applicant who like to associate her/himself with one of the most luxurious brand in the hospitality industry.

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