Team Lead Account Management

Job Description

When you think of food delivery in the MENA region, wed be pretty surprised if talabat didnt pop into your mind first! Since delivering our first order in Kuwait in 2004, weve grown quite a lot over the past 17 years.Today, we deliver hundreds of millions of food orders, grocery items and other products per year, to our customers in nine countries throughout the region with more than 3,000+ employees! Our food delivery business works with over 27,000 brands and almost 50,000 branches, while our q-commerce concept, talabat mart, now delivers groceries to customers in Bahrain, Egypt, Jordan, Kuwait, Oman Qatar, and the UAE in 30 minutes or less!Our philosophy is to make sure we do what is right for our ecosystem - our customers, our partners, our people, our riders, and the communities in which we operate. Our #techforgood program allows our customers a safe and convenient way to contribute to important causes in their community through donating to local and international charities directly on talabat with a focus on food insecurity in the region. Since its inception in 2020, we have facilitated the donation of well over 1 million meals to those in need, as well as donated over $1.5 million to charity with the help of our partners and customers. talabat is part of Delivery Hero, the global leader in online food delivery and q-commerce.

• Conduct business reviews with accounts and identify business opportunities and business relationships which result in the achievement of increased revenue, profitability, and market share.
• Maintain a continuous business relationship with partners.
• Provide excellent service and support in order to build a strong relationship and resolve operational issues between partners and the company.

Lead the team of account managers to:

• Ensure that the menus of the clients are up to date at all times.
• Optimize the partners content (MOA, delivery time).
• Commission rate renegotiation: -Building new commercial relationships by renewing the existing contacts by renegotiating the offer.
• Advertisement sales: Acquiring and maintaining pictures from brand menus, branding Talabat stickers at the client, banners, and newsletters.
• Transmission method optimization: Convincing partners to implement track order features and changing the transmission method to WLA.
• Convince partners for promotions and offers.
• Encourage partners to subscribe to the online payment gateway.
• Coordinate with the partners, if active on the Talabat application, check and resolve the issues, such as shutdown or stopped delivery.
• Maintain accurate records of all sales and prospecting activities including:

1. Closed sales2. Follow-up activities3. Sales expense report4. Increased sales report after placing promotion, voucher and coupons5. Partner analysis sheet6. Account management reportWhat Did We Order?

• Bachelors degree in Business Administration or any related field.
• Must have 4 to 6 years of experience in sales including client portfolio management & growth
• Experience with building and leading commercial teams
• Excellent analytical skills with the ability to collect, track, and analyze large amounts of data.
• Adaptability and strong problem-solving skills.
• Commitment to coach and not just manage with a shared goal of building high-performance teams
• Comfortable working in a challenging environment

Working within Talabat means access to the worlds leading perks and benefits, including:

• Vibrant, dynamic & international workplace.
• Building the fastest growing, largest, and most valuable network of online food ordering services in the world, and more.
• Challenging and fulfilling steep learning curve.
• Opportunity to be a value-adding contributor to this fast-growing global company.
• Working with diverse, cross-cultural teams from over 45 nationalities.
• Company events, cultural and sports events.
• Comprehensive healthcare.
• Competitive salary.

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