System Analyst

Job Description

System Analyst | IKEA Service Office | Festival PLAZA Jebel Ali | DubaiAbout the RoleYou manage all existing and new business applications to support the IKEA business strategy across all territories that fall under the Al-Futtaim Group. You are responsible for working with the clients on Microsoft Dynamics NAV engagements including new system implementations, upgrades, and/or extensions of existing applications. You have the ability to scope out work, manage/oversee other resources on Projects. Quality control, testing and system solutions that improve business efficiency and productivity as well as support business goals. You identify and communicate business needs and translate business requirements into technical system requirements and functional specifications. You emphasis on implementing various Service Packs & Hot Fixes and various IT tools for the IKEA stores within the UAE, Qatar, Egypt and Oman with clearly defined business process & working methods that are in line within the IKEA concept & Al-Futtaim Group framework and guidelines. Key Specific Accountabilities:Solution Scoping

•  Design and develop components & solutions in MS Dynamics NAV/Business Central application for all functional areas within the business.
• Collaborate with other Functional Leads - Project Execution to deliver a seamless global project execution model. Gather and effectively use data to deliver continuous improvement. 
• Ensure on time delivery, quality and cost effectiveness of all functional MS NAV/Business Central projects and enhancement activities to ensure that it is delivered within the guidelines of the delivery methodology.
• Analyze and contribute to functional specifications provided by business users and produce technical specifications in line with agreed standards.
• Ensure completeness of technical requirements and functional architecture analysis for the design and implementation of the solution while identifying the gaps or challenges (if any).

Digital & Multi-Channel Retailing

• Manage & implement quarterly Service Packs & Hot Fixes with no or minimal impact to the day to day business operations in all 3 countries.
• Support the MV-Microsoft Dynamics (Navision), Microsoft CRM 365, MV QlikView / QlikSense, Online Checkout the IKEA IT infrastructure ensuring all departments and functionalities are utilised to the full.
• Implement the Global-IKEA and Al-Futtaim Group strategy through delivering the global e-Commerce & One-Web platform to support multi-channel sales, direct to customers and Promoting B2B (Business 2 Business) sales Digital solution integration with MV Microsoft Dynamics NAV, Dynamics 365
• Ensure Digital solution integration with MV Microsoft Dynamics NAV, Dynamics 365

Principal Tools & Relation

• Work closely with Global support team for all centralised IT tools (IXP [EDI], IRW, e-Commerce, PTAG plus, Catalogue production, IKEA Toolbox etc.) which are owned and provided by the principal to ensure effective implementation and seamless integration.

Business Operational Support

• Povide efficient users & operational support for all local & international retail functions (Stores, Pickup Points, Service Office, E-Commerce, Central Unit) and External warehouse operations
• Conducts gap analysis and uses analytical skills to identify root cause and assist with problem management.
• Closely work with IKEA & Inter-IKEA Global IT team to support/rollout principle provided tools for co-workers & our customers 
• Manage and prioritize support tickets in request system (Jira) to meet agreed Service Level Agreements
• Administer all on premise SQL databases to ensure there is continuous Performance Tuning, Query Optimization, using Performance Monitor, SQL Profiler and other related monitoring/troubleshooting tools.

Audit & Compliance

• Responsible to periodically review & audit applications & database authorizations matrix, Roles & permissions and ensure compliance as per IKEA Global & Al-Futtaim Audit.
• Work/Administer various ETL activities also ensuring proper documentations/approvals are in place.

Keyskills :