National Store Manager | EGGO | KSAOverview of the Role:
Store Leader is overall responsible for the sales and staff management of the store.
The JH needs to constantly monitor competition to see any gaps and areas of advantage.
What you will do:Budgeting, Planning and Cost Control:
Play active role in creating the sales budgets for the store
He/she has to work a major contribution in creating the annual sales budgets and then breaking it down into monthly sales targets.
Closely monitor the operational costs to ensure they are within the budgeted numbers. He/ She is also responsible for the customer service offered by the team.Control the SG&A costs
Store Disciplines, SOP?s, and Routines:
Ensure implementation and compliance on Store SOP?s, work routines, checklists and guidelines.
Implement the daily/ weekly checklists
Follow the store operating guidelines and ensure team follows the sameTeam Management:
Create the productivity targets for the store team
Work with HR to create training and development plansfor the development needs of the staff.
Overall responsible for the Store rosters
Customer Service:
Map the customer Journey to determine the strengths and weaknesses
Improve the customer service proposition by improving the NPS store
Responsible for both before and after sale journey
Logistics and Product:
Work with Logistics Executive to follow up on the order consolidations and ensure that orders are dispatched on time
Constant feedback to Product/ master data executive with inputs on product performance
