Sr. Program Manager ECCF Central OTR Team

Job Description

Job summaryAmazon Worldwide Operations is looking for Program Managers with a strong delivery record and proven project management experience to own strategic, tactical, cross-functional and technology projects and programs within Amazon Transportation Services. These roles require scoping and creating project plans, developing processes, coordinating and driving execution, and communicating to senior management on status, risks and process/product changes. Cross-team coordination, project management and executive presentation skills are essential.Key job responsibilities? Manage full lifecycle of complex cross-functional programs with considerable impact across multiple organizations? Development of the overall program strategy, tactically driving teams in and outside of your organization to deliver? Define the program (mission, vision, tenets), set objectives, analyze data and drive improvements that are quantified with metrics? Work autonomously in an ambiguous environment, seeking to understand business problems, automation limitations, scaling factors, boundary conditions and reasons behind leadership decisions? Partner with teams across the business you support and beyond to source, allocate, and coordinate resources? Partner with customers, internal/external teams, and engineering teams to determine what projects move forward and in what priority order? Oversee gaps between teams, processes and systems, helping teams reduce exposure to classic failure modes (e.g., requirements not sufficiently understood or documented, ineffective cross-team collaboration, long-term impact(s) from third-party solutions, security not considered, insufficient stakeholder review, etc.)? Solve ambiguous problems and proactively identify and mitigate risks (before they become roadblocks)? Work with program managers, business leaders and executive team to communicate and impact critical business initiatives? Develop, implement, and govern KPI reporting for a portfolio of programs, providing visibility to the milestones, and performance across all projects? Engage other Amazon business units globally to share best practices and improve end to end outcomes for Amazon customers? Roll up your sleeves and do whatever is necessary; general manager / owner mentality? Create, communicate, and manage budget for projects? Engineering degree or similar? Demonstrated ability working in an ambiguous environment? Experience handling changing priorities and using good judgment when working in stressful situations? Demonstrable problem-solving, mathematic, and analytical skills using data to drive decisions in a business environment? Demonstrated experience and proficiency in effective communication of goals and strategies across multiple leadership levels of an organization? Proven ability to influence internal/external stakeholders without authority to adopt new processes/initiatives? Executive level written and oral communication skills? High attention to detail including proven ability to manage multiple competing projects and priorities simultaneously? Demonstrated success in thinking strategically and executing methodically? Analytical and quantitative skills with the ability to use data and metrics to back up assumptions and develop business cases? Demonstrated experience communicating data insights to others, including use of data visualization tools? Demonstrated ability to dive deep in understanding the product, our business and the competitive landscape? MBA/MS and work experience in dedicated project management highly desired? Advanced knowledge of analytical tools such as SQL, Tableau, MS Excel, or Microsoft Access

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