Sr. Officer - Islamic Banking Retail

Job Description

Job Purpose:• To support Manager- Islamic Banking segment to achieve the financial & service levels targets.• To liaise with front-line team of officers/Managers - Customer Relations, DST, Relationship Managers & liaise with Regional & Branch Managers accordingly to market & serve Islamic Banking segment.• To provide market / customer & review accordingly to promote and provide feedback on the customised propositions & product bundles for the staff of corporate clients & government entities through distribution channels.• To review/follow up overall customer origination of New to Bank & New to Product customers. Grow segment accounts base and increase forward/backward cross-sell suite of applicable products.• To liaise with relevant departments to ensure best practice overall customer experience & development of product suite.• Review and report customer segment MIS to establish suitability for cross-sell of new & existing products suite.• Liaise with WBG, credit & remedial to support achieving financial objectives of business segment.• Generate & manage referral mechanism to on-board new customers via distribution network.Key Accountabilities:To ensure that financial objectives of business segment are met.• Support Managers/UH to deliver budgeted origination of New-to-Bank (NTB) & New-to Product (NTP) customers using Managers/Officers - Customer Relations,DST, Relationship Managers & branch distribution channels.• Develop customised propositions to meet banking needs of the individuals, and employees of the corporate &government entities for desired segments, primarily Al Samy, Priority & Preferred segments.• Ensure focused communication of NBF’s Islamic Banking products & propositions to existing & potential customers• Provide support and feedback to retail credit team in ensuring portfolio quality of retail Islamic assets by providing market intelligence & early alert signals on attrition.Other Accountabilities:• review and suggest improvement to robust systems & processes governing KYC, AML and customer due diligence policies& procedures.• Design customized Islamic propositions & bundles as per customers’ needs.• Monitor & review products, service levels & processes & provide innovative solutions to address opportunities& challenges faced.• Deliver sales objectives of Islamic products to segment.• Coordinate to arrange relevant trainings to the staff members to ensure that they are trained regularly as per the individual training needs of the team members.• Work closely with remedial team and business teams to ensure that past dues & delinquency ratios are under control and in line with the industry benchmark.• Ensure that the team works effectively in meeting customer TATs, internal SLA and minimizing rejection rate ofcustomer applications and provide relevant reports and recommendations• Conceptualize & implement marketing activity in conjunction with Strategic Marketing and business teams to boost new business bookings & develop promotions & campaigns to create Islamic proposition awareness.• Analyse results by conducting post campaign reviews to identify learnings which can be embedded in the subsequent campaigns.• Review processes & SOP’s and recommend changes accordingly to enhance efficiency & be market relevant.• Provide customer base to enable Customer Satisfaction Survey to be conducted & compile action plan based on results to improve subsequent survey.• Participate actively in Retail Islamic business relating to PR activities.EducationA minimum bachelor’s degree in a business related field or equivalentExperience and SkillsA minimum of bachelor’s degree in business management or equivalentExperience and SkillsSkills:• Strong interpersonal, and team working skills• Outstanding communication skills - both verbal and written• Strong conceptual, planning and directing skills• Cultural awareness and knowledge• Sound analytical skills & commercial awarenessWork Experience:• 5+ years of retail banking experience with 3+ years in Islamic Banking segment• Preferably in the employee banking or similar aspects of personal banking. UAE experience highly desirable• Relevant product, sales & distribution, and industry knowledgeYou will be redirected to the company website to apply for this position.

Keyskills :
retail banking experience