Sr. Account Manager

Job Description

When you think of food delivery in the MENA region, we?d be pretty surprised if talabat didn?t pop into your mind first! Since delivering our first order in Kuwait in 2004, we?ve grown quite a lot over the past 17 years.Today, we deliver hundreds of millions of food orders, grocery items and other products per year, to our customers in nine countries throughout the region with more than 3,000+ employees! Our food delivery business works with over 27,000 brands and almost 50,000 branches, while our q-commerce concept, talabat mart, now delivers groceries to customers in Bahrain, Egypt, Jordan, Kuwait, Oman Qatar, and the UAE in 30 minutes or less!Our philosophy is to make sure we do what is right for our ecosystem - our customers, our partners, our people, our riders, and the communities in which we operate. Our #techforgood program allows our customers a safe and convenient way to contribute to important causes in their community through donating to local and international charities directly on talabat with a focus on food insecurity in the region. Since its inception in 2020, we have facilitated the donation of well over 1 million meals to those in need, as well as donated over $1.5 million to charity with the help of our partners and customers. talabat is part of Delivery Hero, the global leader in online food delivery and q-commerce.Role SummaryResponsible for developing the business of top tier love brands and local accounts through restaurant partnership and maintaining a long-term relationship.What?s On Your Plate?

• Proactive joint business planning driving value creation & constant growth with top tier love brand and local accounts.
• Lead strategic projects at the emirate or UAE level that will benefit the total city community and/or country. Foster + lead by example a culture of sharing best in-class projects with a wider team for reapplication, highlighting strong planning & execution skills.
• Mentor and support your juniors in understanding and achieving key performance indicators and company objectives.
• Conduct business reviews with assigned top tier love brands + local accounts and identify business opportunities and business relationships which result in the achievement of increased revenue, profitability, and market share
• Maintain continuous business relationships with restaurants
• Provide excellent service and support in order to build a strong relationship and resolve operational issues between restaurant and company
• Increase TGO shares by switching restaurants to our own delivery
• Handle menu photos, promotions, advertisement sales, renegotiations, and transmission methods optimization
• Optimize the restaurant content (minimum order amount, delivery time)
• Commission rate renegotiation: - Building new commercial relationships by renewing the existing contacts by renegotiating the offer
• Advertisement sales: -Acquiring and maintaining pictures from brand menus, branding Talabat stickers at restaurants, banners, and newsletter
• Generating food coupons, promotions, and vouchers from existing restaurants
• Convince restaurants of brand promotion of Talabat
• Convince the restaurant to go for digitalization (Backlinks, Splash pages, White-label, Facebook button)
• Encourage restaurant to subscribe for the online payment gateway
• Upselling new services to our existing restaurants
• Coordinate with the restaurant, if the restaurant is live or active on the Talabat website, checking and resolving the reason, such as shutting down or stopping delivery
• Maintain accurate records of all sales and prospecting activities including:
• Closed sales
• Follow-up activities
• Sales expense report
• Increased sales report after placing promotion, voucher and coupons
• Restaurant analysis sheet
• Account management report
• Lead special account management ad hoc projects as per standards set.

• Bachelor?s Degree within Business Administration or any other related field
• Minimum of 3+ years? experience within Sales
• Negotiation Skills
• Ability to meet deadlines and be flexible in working
• Fluent in both languages Arabic and English
• Communication skills (Written and Verbal)
• Excel Skills
• Experience as Sales SME across sales journey and ability to coach and guide others across City Sales team

Keyskills :