Skywards Data Analyst (3 Years Fixed Term Contract)

Job Description

Emirates Skywards, the award-winning loyalty programme of Emirates and flydubai, has marked more than 20 years of excellence, innovation and unmatched rewards. Over the past 2 decades, the loyalty programme has exponentially grown its membership base by offering value and rich, personalised experiences to its members around the world. The programme has extensively invested to diversify its brand partnerships, and utilise innovative digital technology, so that it can offer its members across the globe with more ways to earn and enjoy rewards, conveniently and via new touchpoints. In order to support its ambitious growth, we have embarked upon an journey to replace the in-house Loyalty platform to a new state- of- the -art vendor hosted platform. A time bound project that warrants an experienced team across various business roles in Skywards to partner with Internal IT, vendor and stakeholders to successfully launch this across an established, diverse and multi-faceted organization. The Skywards Data Analyst is responsible for reporting analysis and distribution of data to Emirates Loyalty to drive a data first approach. In this role you will make improvements to the data lifecycle, from the way data is extracted and prepared to the way analysis and segmentation is performed and presented through to data distribution and utilizated within the department. You will engage with relevant enterprise analytics, marketing & internal teams to develop data products. Job Outline: - Work with teams across Loyalty to understand and develop measurement KPIs and set up tracking and measurement. Document measurement frameworks, KPI development and reporting inputs for reference by all teams within Loyalty as needed. - Build automated dashboards, reports and scorecards for self-service use across the department. Train and support teams in understanding and utilizing the reports to make data-backed decisions. - Develops and applies analytical algorithms and methods where possible with a view of driving and enhancing data systems and streamlining business processes. Continuously improve the business?s data science models, creating industry-leading performance through the leveraging of new and creative data-sources, and employing the latest in machine learning within the department. - Responsible for analysing overall performance of data-driven initiatives across the department, service ad-hoc insight requests, and develop visual insight dashboards and reports for consumption by the rest of the department. - Engage with the Enterprise Analytics and Warehousing departments in the creation of high quality analyses for all functions of the business and in the definition of metrics that track the business?s performance at different fronts including Enterprise Data Warehouse, Enterprise Data Hub & CRIS Warehouse. - Drive a Customer first, data centric decision making culture within Skywards by helping the business quantify and measure the costs. - Validate, interpret, and create reports, dashboard & presentations for departmental heads/management, and relevant stakeholders. - Champion the use of Test and learn methodologies to allows a business to try out new ideas and concepts in order to understand the impact it has on factors such as customer experience, employee productivity and revenue. - Collaborate with numerous departments across Emirates, aiding them in the proper use of Skywards data, hence, ensuring the delivery of desired operational results.

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