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Service Advisor - Honda, Chrsyler, Jeep Dodge, Volvo | Trading Enterprises | UAE

1.00 to 10.00 Years   United Arab Emirates   29 Jul, 2021
Al Futtaim Group
1 Jobs Openings
Job LocationUnited Arab Emirates
EducationNot Mentioned
SalaryNot Mentioned
IndustryAccounting
Functional AreaNot Mentioned

Job Description

About the Position:We are currently looking for technically competent & performance driven Service Advisor with premium brand experience to work with our Trading Enterpsies team in Dubai & Sharjah.?Service Advisors are the first contact for customers in the Workshop, they are the image builder for the Service Department and present a picture of faith and confidence.?As part of our Service team, your key responsibilities are as follows:

  • Attend promptly and greet with a smile
  • Ask Question and record customer requests without delay
  • Collect accurate symptoms of complaints from the customer for quick resolutions at workshop.
  • Empathize and clarify customer requests.
  • Ensure adequate number of Repair Order as per the business flow.
  • Ensure proper explanation of?the content of work in detail
  • Check workshop situation and promise delivery time.
  • Ensure providing proper cost estimate and delivery time to Customer.
  • Ensure keeping promised time to customers
  • Check and ensure accordance of invoice and work performed.
  • Inform customer after work completion and agree pick up time.
  • Clear explanation of the job done and invoice and guide to the cashier.
  • Deliver the vehicle in person
  • Ensure achievement of given revenue targets
  • Promotion of value added services
  • Obtain high standards of Customer Service Values.
  • Resolution of Customer concerns at the earliest time and ensures satisfaction.
  • Ensure Completion of dealer certification requirements.
  • Prepare and enroll for Skill Contest events

Keyskills :

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