Senior Program Manager - Operations

Job Description

Amazon opened its virtual doors in 1995 and strives to be the world?s most customer-centric company, where customers can find and discover anything they might want to buy online. Amazon Hub is growing and we are working to create a world class delivery experience for customers through alternate delivery options - lockers and pickup points. If you are passionate about operations and look around corners for ways to serve customers, we want your help.Amazon is seeking a Senior Program Manager Operations who will drive key and strategic initiatives to improve the overall performance of Access Points products (Lockers, Counters, etc.) globally. The initiatives will vary and will be focused around driving higher operational performance, scalability, and overall greater customer and partner experience. The successful candidate must be able to work directly, in a hands-on way, with multiple internal product, business and tech teams as well as external stakeholders such as retail partners and last mile carriers. The candidate must possess the highest degree of ownership and deliver results mentality to drive the initiatives through with scalability and overall customer satisfaction in mind. The candidate must feel excited about driving multiple initiatives at once, be more than comfortable with ambiguity, possess a highly analytical mind with attention to detail and an excellent problem skills, as well as superb communication, program/project management skills, and strong interpersonal skills as the position will have frequent interaction with senior leadership at Amazon and at our external partners.The Senior Operations Program Manager will:

• Own the overall continuous improvement agenda for our Hub operations globally
• Identify and drive performance improvement initiatives across our different products in the region.
• Deep dive some of the most challenging problems impacting our operational performance.
• Collaborate with technology teams and other business counterparts on prioritization and implementation of new products and features.
• Manage strategic relationships with internal and external partners.
• Track and report program performance using appropriate metrics, and forums.

• Completed Bachelors Degree in engineering or similar
• MBA or similar.
• Proven track record of managing complex engagements and driving a transformation agenda.
• Passion for developing best in class customer delivery experience.
• Track record of delivering results ? improving service while reducing costs.
• Analytical approach to planning and optimizing performance, with ability to apply analytical and statistical problem solving skills.
• Ability to influence peers and stakeholders at all levels.
• Highly tech-literate, with ability to learn new systems quickly
• Comfortable with ambiguity and able to manage multiple priorities.
• Excellent verbal and written communication skills.
• Fluent in English.
• Experience in Operations / Supply Chain domains.

• Knowledge of relevant field (Supply Chain, Last Mile Logistics)
• Experience on scaling a tech start-up with high tech-literacy
• Consultant toolkit
• Additional fluency in other EU languages (i.e. French/German/Italian/Spanish)

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