Senior Director - Merchant Solutions (Careem Pay)

Job Description

At Careem we are led by a powerful purpose to simplify and improve lives in the Middle East, North Africa and Pakistan. Were pioneering the development of innovative services to aid the mobility of people, the mobility of things and the mobility of money.Were in the driving seat as we help to define how technology will shape progress in some of the fastest-growing countries in the world. Our teams are building tech to meet the needs of the future in areas including data and AI, e-commerce, technology-enabled logistics, maps, identity, and fintech.We?re well placed to solve complex and meaningful challenges at scale, with deep tech expertise, strong regulatory relationships, a local presence, and increasingly specialised global teams which are structured to operate as autonomous start-ups. Our team of over 400 engineers and developers are empowered to develop cutting-edge technology every day.Careem was established in July 2012, became a wholly-owned subsidiary of Uber Technologies, Inc. in January 2020, and today operates in over 100 cities across 12 countries.About the role:The Head of Merchant Solutions will be responsible for building and growing Careem Pay?s merchant solutions that will offer Careem?s regional payments infrastructure to other businesses along with relevant value-added services and increase the acceptance of the Careem Pay wallet. The role will lead a team of product managers that will develop the solutions, a team of regional sales and partnership executives that will take the solutions to market, and an operations team that will drive merchant success. Over the last decade, Careem has built one of the most sophisticated regional payments infrastructure that processes millions of card payments, cash payments, and disbursements on a daily basis. Critical success metrics are partner experience and business growth.What you?ll do:

• Build and lead an exceptional product, commercial and operations team.
• Develop systems and processes that produce deeply useful products and commercial success.
• Provide commercial leadership on how to take solutions to market and drive adoption.
• Develop and own the strategic product vision and go-to-market strategy of merchant solutions.
• Collaborate with other verticals to support them and leverage synergies from them.
• Be a core part of Careem Pay?s leadership team guiding overall direction.
• Own all growth and financial targets related to merchant solutions.

What you?ll need:

• Seasoned commercial leader with broad and deep payments experience. Should have 5+ years of in-depth experience scaling the adoption of B2B payments or other fintech products to market.
• Inspiring and engaging team leader who is able to oversee product development and build a high-performing regional sales and partnerships team to drive product success.
• Outstanding analyst and decision maker who is able to systematically use quantitative and qualitative information from multiple sources to develop concrete options, assess them based on decision criteria, commit to an action plan, and drive them passionately through relevant teams.
• Advocate for partner success and always work backwards from partner pain-points.
• Entrepreneurial, get-it-done and humble mindset to deal with uncertainty and constraints.
• Strong business leader who can set and achieve goals and manage a P&L.

What well provide youIn addition to a competitive long-term total compensation with salary and equity, we have a reward philosophy that expands beyond this.As a Careem colleague you will be able to:

• Be part of a Remote-First organisation
• Work from any country in the world for 60 days a year
• Use Unlimited Vacation days throughout the year
• Access fitness reimbursements for health activities including: gym, health club and training classes.
• Work and learn from great minds
• Create impact in a region with untapped potential
• Explore new opportunities to learn and grow every day

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