| Job Location | United Arab Emirates |
| Education | Not Mentioned |
| Salary | Not Mentioned |
| Industry | Accounting |
| Functional Area | Not Mentioned |
UAE National- Senior Customer Service Representative | Hertz | DubaiOverview of the role:To ensure the customer is dealt with in a pleasant, professional and efficient manner providingbest in class customer service and products.Ensure high level of customer satisfaction andenhancing the brand image to meet and exceed set standards.Continuously drive CustomerService Values to improve customer engagement.Step up to perform the role of a Supervisorwhen required.What you will do:Achieve group revenue target for daily, weekly andmonthly rentals ? for the branch.Should maintain counter as per Hertz InternationalStandards. Image audit and operational audit.Ensure that all documentation and system accuracyis maintained and relevant documents are obtainedat the time of checkout and scanned clearly into thesystem.Customer Service: Must ensure that one continuouslyexceeds customer expectations from all customertouch points within the business. All customer queries are handled in a professional and timely manner.Manage the 5*5 / action items on a daily basis andrectify the errors without delay during the shift.Manage the pre check ins daily and ensure thatclosing of rental is done without delay. Justification ofunclosed rentals.Manage the fleet availability at the branch at alltimes, especially while the branch supervisor is notavailable, to ensure walk-in targets are achievedShift Handover : Ensure shift closing is done as per setstandards and that there no variances. Vehicleinventory, manual docs, cash etc., are properlyhanded over and acknowledged. To settle anyvariances within 24 hours.
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