| Job Location | United Arab Emirates |
| Education | Not Mentioned |
| Salary | Not Mentioned |
| Industry | Other Business Support Services |
| Functional Area | Not Mentioned |
- Senior Customer Relations Executive (2200006M)Senior Customer Relations ExecutiveDescription: * Effectively manage customer complaints from various sources with complete resolution within specified turnaround time / action plans to address them. * Improve Customer Satisfaction by maintaining healthy relationships with customers. Responsible for managing CSI by coordinating with CRM team / departments. Responsible for VOC resolution, report & MOMResponsible for monthly Operational customer related reports(complaint log/resolution, trend analysis report).* * Visiting & meeting the clients to understand and resolve issues. * Responding and recording online Reviews with actions taken & removal of negative reviews. * Interact with departments to provide / propose the best solution that meets customers needs. * Responsible for overall training yearly calendar making, training analysis & maintaining records. * Handling Employee Engagement activities and preparing, conducting & hosting Award Ceremony. * Monitoring the department Balance score card Action plans, preparation of submission reports etc. * Manage Lost & FoundQualifications: * A bachelors degree in administration or a related field. * A minimum of 1 year experience. * Excellent interpersonal and communication skills. * Proficient in all Microsoft applications. * Excellent product knowledge. * A team player with leadership skills. * Maintain a positive attitude focused on customer satisfaction.Organization: Shift Leasing - Operations Support Company Name : Shift LeasingJob Posting: May 18, 2022
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